Operations Manager

Crocs; Las Vegas, Northern (NV, KY); Hybrid; USD 110,000 - 160,000; Full time

Job summary

Crocs is seeking an experienced Operations Leader to oversee our Las Vegas distribution center, driving safety, service, quality, productivity and cost targets in a high-volume, highly automated environment.

You will lead labor planning, KPI analysis, and cross-functional collaboration with Automation, Engineering, Maintenance, IT to maximize throughput, while ensuring policy compliance and a union-free culture.

Qualifications

• Bachelors degree in a related field or equivalent experience.
• 5+ years of progressive leadership in high-volume distribution.
• Experience with automated or mechanized distribution environments.
• Strong analytical and problem-solving skills with data-driven thinking.

Responsibilities

• Lead end-to-end distribution center operations to meet safety, service, quality, productivity and cost goals.
• Drive labor planning, resource allocation, and performance management.
• Monitor KPIs, analyze trends, and implement corrective actions.
• Ensure compliance with policies, safety standards, and regulations.
• Manage operations in a union-free environment with positive relationships.
• Support inventory accuracy initiatives and cross-functional problem solving.
• Collaborate with Automation, Engineering, Maintenance, and IT to maximize throughput.
• Use WMS and reporting tools to identify improvements and drive decisions.
• Champion Lean, Six Sigma and continuous improvement initiatives.
• Lead change management for process, tech, and operations enhancements.

Skills

Leadership

Operations management

Labor planning

Data analysis

WMS

Lean Six Sigma

Communication

Education

Bachelor's in Supply Chain/Logistics/Industrial Eng

Tools

WMS (Manhattan)

Automation systems

Job description

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What You'll Do

Operational Leadership

• Lead end-to-end distribution center operations to ensure achievement of safety, service, quality, productivity, and cost objectives.
• Drive operational execution through effective labor planning, resource allocation, and performance management.
• Monitor and analyze key performance indicators (KPIs), identify trends and root causes, and implement corrective actions to improve performance.
• Ensure compliance with all company policies, safety standards, and regulatory requirements.
• Manage operations within a union-free environment while maintaining positive associate and leadership relationships.
• Support inventory accuracy initiatives and partner with cross-functional teams to resolve operational challenges.
• Partner closely with Automation, Engineering, Maintenance, and IT teams to maximize automated system performance and facility throughput.
• Leverage WMS and operational reporting tools to identify process improvement opportunities and support data-driven decision making.
• Champion Lean, Six Sigma, and continuous improvement initiatives that improve productivity, quality, and associate experience.
• Lead change management efforts associated with process, technology, and operational enhancements.

Leadership & Talent Development

• Lead, coach, and develop supervisors and front-line leaders to build a strong leadership pipeline.
• Establish clear performance expectations and provide regular coaching, feedback, and development opportunities.
• Foster an inclusive culture that values collaboration, accountability, employee engagement, and continuous learning.
• Conduct performance reviews, succession planning, and talent development activities to support business growth.
• Promote open communication and empower team members to identify opportunities and solve problems.

Financial & Business Performance

• Manage labor expenses and operational costs while maintaining service and productivity targets.
• Support annual operating plans and departmental budgets.
• Identify opportunities to improve efficiency, reduce waste, and optimize operational performance.
• Collaborate with Supply Chain, Transportation, Planning, and Finance partners to ensure execution of business priorities.

What You'll Bring to the Table

• Bachelor's degree in Supply Chain, Logistics, Business, Industrial Engineering, or a related field, or equivalent combination of education and experience.
• 5+ years of progressive leadership experience within high-volume distribution, fulfillment, manufacturing, or logistics environments.
• Experience leading large teams through multiple levels of leadership.
• Experience operating within highly automated or mechanized distribution environments preferred.
• Omnichannel distribution experience supporting Retail, Wholesale, and E-Commerce fulfillment preferred.
• Strong understanding of warehouse operations, labor management, inventory control, and performance metrics.
• Experience with Warehouse Management Systems (WMS); Manhattan Associates experience preferred.
• Proven track record of driving operational excellence, continuous improvement, and employee engagement.
• Strong analytical and problem-solving skills with the ability to make data-driven decisions.
• Experience managing multiple priorities in a fast-paced environment.
• Excellent communication, relationship-building, and leadership skills.
• Advanced proficiency with Microsoft Excel, PowerPoint, Outlook, and other business applications.

Preferred Candidate Profile

• Experience leading operations in facilities utilizing automation technologies such as AutoStore, AS/RS, goods-to-person systems, conveyor sortation, or robotic fulfillment solutions.
• Lean, Six Sigma, or continuous improvement certification is a plus.
• Demonstrated success improving safety, productivity, quality, and service metrics within a large-scale distribution operation.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other classification protected by law.