Operations Manager

D.H. Pace Company, Inc.; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision

PTO & holidays

Life insurance

401(k) with match

HSA and FSA

Voluntary benefits

Employee discounts

Competitive compensation

Job summary

DH Pace Company, Inc. in Las Vegas seeks an Operations Manager to lead the commercial installation/service teams. You will drive operational excellence, mentor staff, and ensure safe, profitable project execution across the Las Vegas market. The role emphasizes strong customer engagement and continuous process improvement to sustain growth.

Qualifications

• Bachelor’s degree preferred; 2+ years as Dept/Operations/Project Manager in service provider industry with familiarity in construction project management.
• Ability to lead meetings, set performance expectations, and conduct reviews.
• Strong customer-service mindset and problem-solving skills to maintain high standards.

Responsibilities

• Lead and oversee commercial operations and personnel to be efficient, safe, and profitable.
• Improve operational processes to maximize profit and return business.
• Ensure scheduled jobs are timely and meet budgeted sales and gross profit objectives.
• Collaborate to align operating budgets and monthly sales goals.
• Deliver profit and return on sales that meet yearly financial budget/forecast.
• Hire, train, and develop new employees with daily coaching and performance reviews.
• Lead meetings and communicate with customers to solicit feedback and identify new sales opportunities.

Skills

Leadership

Customer service

Coaching

Communication with customers

Education

Bachelor’s degree preferred

Job description

The DH Pace Company is a family-owned and privately held business with annual sales over $1 billion through 60+ offices located across the continental United States. The Company is an industry leader in the distribution, installation, maintenance, and repair of a complete range of commercial, industrial, and residential door, docking and security products. In 2026, DH Pace is celebrating its 100 th anniversary in business.

K&B Garage Doors, a DH Pace Company, Inc., aspires to hire an Operations Manager in our Las Vegas, NV office who will actively manage our Commercial Operations Department. As the Operations Manager, you will manage the Las Vegas commercial installation and/or service departments which perform commercial work in the Las Vegas metropolitan area. Product knowledge NOT required, however, experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products and/or equipment in homes is preferred.

• We need a versatile leader who's ready to wear many hats, stay flexible in a high-volume, high-pressure environment, and willing to travel during training
• You'll bring a strong customer service mindset, keep team morale high while holding customer service standards to the highest bar, and be driven to help this branch grow

POSITION OVERVIEW

• Lead and oversee commercial operations and personnel associated with efficiently, effectively, safely, and profitably
• Manage and improve operational processes and procedures with the objective of providing maximum profit and return with an emphasis on customer satisfaction and return business
• Effectively manage operations to ensure sold jobs are timely scheduled and skillfully performed to achieve divisional budgeted sales and gross profit objectives
• Collaborate to ensure operating budgets and sales goals align and are on track monthly
• Deliver Profit Dollars and the return on sales that meets or exceeds the yearly financial budget/forecast
• Establish objectives and action plans and ensure all are consistent with corporate objectives
• Hire, train and develop new employees; improve individual performance through daily coaching, project outcomes, Scorecard reviews, and performance reviews
• Effectively lead meetings, set performance expectations and hold employees accountable
• Communicate with customers directly to solicit feedback, solve problems and/or learn of new sales opportunities

QUALIFICATIONS

• Bachelor’s degree preferred with a minimum 2 years’ performance as Department Manager, Operations Manager and/or Project Manager in the Service Provider industry with familiarity and knowledge of construction project management and installation of building materials.
• Possess an ability for technical applications, mechanical/electrical systems and problem solving
• Experience conducting meetings with exempt and non-exempt personnel, as well as hiring, training, developing and conducting annual performance reviews
• Must enjoy a high level of activity in a hands-on environment where there is an emphasis on meeting deadlines and providing unmatched customer service

What We Offer

• Comprehensive medical, dental, and vision coverage — available your first full month
• Generous paid time off plus paid holidays and floating holidays
• Company-paid life insurance, short-term disability, and long-term disability
• 401(k) with employer match
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Voluntary benefits including supplemental life and critical illness coverage
• Employee discounts for you and your immediate family
• Competitive compensation with annual performance reviews

Successful completion of employment verifications, background check, drug screen, and driving record (if applicable) required in advance of hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc. Please, no phone calls or emails.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

DH Pace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability, protected veteran status, genetic information, or any other status protected by applicable federal, sate, or local law.