Operations Manager

Everon; Knoxville (TN); On-site; USD 66,034 - 132,068; Full time

Benefits offered by this job

Health and welfare benefits

401(k) plan with company match

Paid time off

Job summary

Everon is seeking a leadership role focused on Financial Operations in Knoxville, Tennessee. The candidate will oversee budgeting, profitability, and manage project delivery processes while ensuring compliance and customer satisfaction. With 5-7 years of experience preferred in sales or service industries, leadership skills and financial expertise are crucial. Everon offers competitive pay ranging from $66,034 to $132,068 annually, along with benefits such as health insurance and a 401(k) plan.

Qualifications

• 5-7 years of business experience in sales and/or operations, with a minimum of 5 years of related Field Leadership experience.
• Knowledge of financial and accounting principles and practices.
• Experience with employee relations and talent management.

Responsibilities

• Review financial statements and improve profitability.
• Lead billing meetings and control inventory.
• Monitor, manage, and improve support services.

Skills

Strong work ethic

Detail oriented

Collaborative communication

Blueprint interpretation

Education

4-year degree

Master's degree preferred

Job description

Company Overview

At Everon, we truly believe that our people are the difference – for our organization, the customers we serve and the communities we protect. When you’re a part of Everon, you have the opportunity to be a part of that difference every day. With more than 100 locations, a deep national presence, and a comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth.

Essential Functions

• Review financial statements and data. Utilize financial data to improve profitability. Prepare and control operational budgets.
• Lead billing and costing meetings for all projects. Control inventory. Plan effective strategies for the financial well‑being of the company.
• Improve processes and policies in support of organizational goals. Formulate and implement departmental and organizational policies and procedures to maximize output. Monitor adherence to rules, regulations and procedures.
• Establish organizational structures. Delegate tasks and accountabilities including hiring, development, productivity, employee engagement and disciplinary responsibility.
• Coordinate and monitor the work of subcontractors to ensure professional quality, timely and cost‑effective installation and delivery process. Monitor performance and implement improvements.
• Monitor, manage and improve the efficiency of support services such as efficient maintenance of project paperwork to include contracts, revisions, estimates, work drawing and specifications. Facilitate coordination and communication between support functions.
• Sales – Plan and support sales and marketing activities.
• Strategic input and liaison with top management. Assist in the development of strategic plans for operational activity. Implement and manage operation plans.
• Leadership role in developing, implementing and measuring standard work in our installation and service businesses.
• Owns complete service delivery process from customer call, through technician performance and billing.
• Owns complete project delivery process from point of signed sales order, through technician/sub‑contractor, installation and customer sign‑off and billing.
• Responsible for expanding customer base and growing service agreement base.
• Works with the legal department to ensure full compliance with company contract requirements.
• Engage in regular communications with sales, customers and vendors to ensure total customer satisfaction.
• Monitors and ensures the progress and completion of assigned tasks.
• Completes and submits all required task‑related activities, productivity, and other documentation in a timely manner.
• Completes other projects to manager and customer satisfaction, as assigned.

Required Competencies

• Have a strong work ethic and be detail oriented.
• Ability to read and interpret blueprint, schematics, diagrams, instructions, etc. as presented in English.
• Ability to collaborate and communicate with internal and external teams and end users in English.

Qualifications – External

Education, Experience, and Eligibility Requirements

• Must present proof of ability to legally work in the United States.
• Must be able to clear a drug screening in accordance with company policy and applicable law.
• 4‑year degree required. Master’s degree preferred.
• 5 – 7 years of business experience in sales and / or operations, with a minimum of 5 years of related Field Leadership experience preferably within the service industry and/or with security, and previous Business Growth P&L responsibility preferred.
• Knowledge and experience in organizational effectiveness and operations management.
• Knowledge of financial and accounting principles and practices.
• Experience with employee relations, talent management/engagement, team building, customer service, and interpersonal skills.
• Superior management skills, excellent time management, planning, and forward‑thinking skills.
• Must demonstrate ability to work with and influence peers and management.
• Expert familiarity with applicable codes (i.e. NFPA 25 and NFPA 72).
• Available for travel, which may include nights and weekends to accommodate customer’s schedule.

Physical requirements may include, but are not limited to: climbing up or down ladders, occasional lifting up to 50lbs, stairs, scaffolding, ramps and the like; remaining in a stationary position, often standing or sitting for prolonged periods; moving about to accomplish tasks or moving from one worksite to another; moving in different positions to accomplish tasks in various environments including tight and confined spaces; and general office duties including use of a computer.

Pay and Benefits Disclosure

The budgeted pay range for this role as of November 2024 is $66,034.00 - $132,068.00. This range is based on multiple factors, including but not limited to tenure, previous experience, qualifications, certifications, and geographic considerations. Everon offers eligible employees competitive benefits, including health and welfare benefits, a 401(k) plan with company match, short term and long term disability coverage, life insurance, wellbeing benefits, and paid time off among others.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this position. Everon may update the essential functions, qualifications, and other requirements at any time, with or without notice, consistent with the position’s purpose and business necessity.

Everon considers all applicants for employment without regard to protected class or characteristics. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

Know Your Rights

For further information, please review the Know Your Rights notice from the Department of Labor (https://www.eeoc.gov/poster).