Operations Manager

Simon & Schuster; Kentucky; Vor Ort; USD 65.000 - 95.000; Vollzeit

Zusammenfassung

Simon & Schuster is seeking an Operations Manager to oversee day-to-day distribution center operations for our book publishing organization in Kentucky. You will manage inbound, storage, picking, packing, and shipping, leading frontline supervisors and staff while driving continuous improvement.

Responsibilities include ensuring readiness for title releases and peak seasons, maintaining SLA performance, and partnering with IT/Supply Chain to optimize WMS and reporting.

Qualifikationen

• Bachelor’s degree in Operations/Logistics or related field, or equivalent experience.
• 5+ years in distribution/warehouse ops, with 2+ years in a leadership role.
• Experience with high-volume fulfillment in publishing, media, or consumer products preferred.
• Strong leadership and communication skills.
• Proficient with WMS and reporting tools.
• Able to work flexible hours including peak seasons.
• Lean/Six Sigma familiarity.
• Strong analytical, problem-solving skills.

Aufgaben

• Oversee daily warehouse and fulfillment operations including inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns processing.
• Ensure readiness for new title releases, seasonal surges, and promotions.
• Monitor productivity, throughput, and accuracy to meet service level agreements (SLAs).
• Lead, coach, and develop supervisors and hourly staff in a fast-paced distribution environment.
• Oversee staffing plans, scheduling, training, and performance management.
• Promote a culture of accountability, engagement, and continuous improvement.
• Identify and implement process improvements to increase efficiency, reduce errors, and control costs.
• Leverage Lean, Six Sigma, or similar methodologies where applicable.
• Partner with IT and Supply Chain teams to optimize warehouse management systems (WMS) and reporting tools.
• Ensure accurate inventory management, cycle counts, and reconciliation.
• Minimize shrink, damages, and mis-shipments.
• Maintain high standards for order accuracy and product quality.
• Ensure compliance with all safety regulations, company policies, and labor standards.
• Lead safety initiatives and training to maintain a safe working environment.
• Support audits and ensure adherence to internal controls.
• Collaborate with Publishing Operations, Sales, Customer Service, and Transportation teams to resolve issues and improve service.
• Communicate operational performance, risks, and improvement plans to leadership.

Kenntnisse

Leadership

WMS

Analytics

Process improvement

Ausbildung

Bachelor’s degree in Operations/Logistics

Tools

Lean Six Sigma

WMS software

Jobbeschreibung

The Operations Manager is responsible for overseeing day-to-day distribution center operations for a book publishing organization. This role ensures the efficient, accurate, and cost-effective receipt, storage, picking, packing, and shipment of finished books and related products. The Operations Manager leads frontline supervisors and staff, drives continuous improvement, and ensures service level commitments to customers, retailers, and internal stakeholders are met—especially during peak publishing seasons.

Key Responsibilities

Operational Leadership

• Manage daily warehouse and fulfillment operations, including inbound receiving, put-away, inventory control, order fulfillment, shipping, and returns processing
• Ensure operational readiness to support new title releases, seasonal surges, and promotional campaigns
• Monitor productivity, throughput, and accuracy to meet service level agreements (SLAs)

People Management

• Lead, coach, and develop supervisors and hourly staff in a fast-paced distribution environment
• Oversee staffing plans, scheduling, training, and performance management
• Promote a culture of accountability, engagement, and continuous improvement

Process & Continuous Improvement

• Identify and implement process improvements to increase efficiency, reduce errors, and control costs
• Leverage Lean, Six Sigma, or similar methodologies where applicable
• Partner with IT and Supply Chain teams to optimize warehouse management systems (WMS) and reporting tools

Inventory & Quality Control

• Ensure accurate inventory management, cycle counts, and reconciliation
• Minimize shrink, damages, and mis-shipments
• Maintain high standards for order accuracy and product quality

Safety & Compliance

• Ensure compliance with all safety regulations, company policies, and labor standards
• Lead safety initiatives and training to maintain a safe working environment
• Support audits and ensure adherence to internal controls

Cross-Functional Collaboration

• Collaborate with Publishing Operations, Sales, Customer Service, and Transportation teams to resolve issues and improve service
• Communicate operational performance, risks, and improvement plans to leadership

Qualifications

• Bachelor’s degree in Operations Management, Supply Chain, Logistics, or a related field, or equivalent experience
• 5+ years of experience in distribution center or warehouse operations, with at least 2 years in a management role
• Experience managing high-volume fulfillment operations, preferably in publishing, media, or consumer products
• Strong people leadership and team-building skills
• Proficiency with warehouse management systems (WMS) and operational reporting
• Ability to work flexible hours, including peak seasons, evenings, or weekends as needed
• Experience in returns-heavy distribution environments
• Familiarity with Lean, Six Sigma, or continuous improvement frameworks
• Strong analytical skills with the ability to translate data into action

Key Competencies

• Operational excellence and execution focus
• Strong communication and interpersonal skills
• Problem-solving and decision-making
• Change management and adaptability
• Results-driven mindset with attention to detail

Work Schedule - 1st shift: 7:30 – 4:00 PM