Operations Manager

FreedomRoads, LLC; Katy (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training opportunities

Comprehensive medical, dental, vision

Job summary

Camping World Holdings, Inc. in Katy, TX is seeking an Operations Manager to lead the Service Department, maximize installation and service fees, and ensure high-quality, timely product installations and repairs.

The role requires supervising shop personnel, training staff on new products and safety procedures, and maintaining productivity and safety standards while delivering excellent customer service. Strong supervisory experience and basic math are beneficial.

Qualifications

• Ability to read and interpret safety rules and manuals.
• Ability to handle multiple tasks and plan work schedules.
• Ability to communicate professionally and tactfully.
• Ability to prioritize and write reports.
• Ability to provide accurate information to customers.
• Willingness to take on additional tasks from management.
• Some supervisory experience preferred.
• Basic math skills.
• Knowledge of product installation activities.
• Familiarity with service department policies.

Responsibilities

• Maximizes installation sales and service fees through quality, timely installations.
• Supervises daily Service Department activities.
• Oversees shop personnel supporting technical installations.
• Trains employees on new products and safety procedures.
• Monitors work schedules, productivity, and labor reports.
• Reviews departmental budget with Service Manager.
• Ensures productivity standards are met.
• Provides cradle-to-grave customer service.
• May answer phones and assist customers.
• Maintains a safe work area for staff and customers.
• Performs other duties as assigned.
• May cross-train to perform other duties.

Skills

Reading safety manuals

Multitasking and scheduling

Professional communication

Report writing

Customer service

Problem solving

Supervisory experience

Basic math

Safety procedures

Tools

Forklift certification

Job description

Camping World is seeking an Operations Manager for our growing team.

What You’ll Do:

• Maximizes installation sales, installation fees and service fees through ensuring quality, timely product installations and repairs
• Supervises daily Service Department activities
• Supervises shop personnel providing support with technical installations
• Trains employees on new products and safety procedures
• Monitors and reviews work schedules, customer letters and comments, technician productivity and labor control reports
• Tracks monthly departmental results
• Reviews departmental budget with Service Manager to maximize installation sales and fees
• Assures productivity standards are met
• Provides "cradle to grave" customer service
• May answer phones and provide assistance
• Maintains a safe work area for customers and coworkers
• Performs other miscellaneous duties as assigned
• May cross train to perform other duties

What You’ll Need to Have for the Role:

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to handle multiple tasks, plan and prepare work schedules for optimum coverage
• Ability to communicate in a professional and tactful manner
• Ability to prioritize work assignments & analyze and write reports
• Ability to provide accurate and helpful information to customer
• Ability to handle problems and facilitate successful outcomes
• Willingness to accept additional tasks, duties and/or direction from management
• Some supervisory experience preferred
• Basic math skills
• Comprehensive knowledge of product installation activities
• Working knowledge of the activities, methods, procedures and policies of a Service Department environment
• General knowledge of products, installation schedules, product prices and current sale items
• Forklift experience/certification preferred or ability to be certified required
• Valid Driver's License Required
• May lift up to 25 lbs. and/or move up to 50 lbs. with assistive devices
• Prolonged periods of standing, stooping, crawling, and bending
• Exposure to heights and hazards related to working with electrical and welding equipment
• Environmental conditions include heat, cold, humidity, noise, dust and wetness

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated.

A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $60,000 - $90,000 or more. This is a variable pay role with uncapped variable pay.

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities.

• Paid Time Off
• 401(k)
• an Employee Assistance Program
• Good Sam Roadside Assistance
• discounts
• paid parental leave (if eligibility is met)
• Tuition Reimbursement (if eligibility is met)
• on the job training opportunities
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more!
• Part-time associates are offered access to dental & vision coverage!

For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer.

The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services.

Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.