Operations Manager

HAMPTON INN & SUITES - KANSAS CITY DOWNTOWN-CROSSROADS; Kansas City (MO); On-site; USD 65,000 - 85,000; Full time

Job summary

Hampton Inn & Suites Kansas City Downtown Crossroads is seeking an Operations Manager to oversee the hotel's daily operations, ensure guest satisfaction, and drive revenue while maintaining brand standards. The role involves leading housekeeping, guest services, and financial controls to deliver top-tier service.

The successful candidate will manage a proactive team, uphold the PEACH values, and work in a fast-paced environment with opportunities for professional growth and competitive benefits.

Qualifications

• Verbal and written communication skills are essential.
• Ability to cultivate a PEACH-inspired culture.

Responsibilities

• Oversee daily hotel operations and act as Manager on Duty as required.
• Oversee daily Housekeeping and Guest Services operations to ensure cleanliness, service quality, and a consistently positive guest experience.
• Ensure compliance with Marriott brand standards, SOPs, and QA audits
• Manage accounting functions, income audit, and financial controls
• Oversee Accounts Receivable, city ledger, billing, and collections
• Drive guest satisfaction
• Lead, coach, and develop operational teams

Skills

Verbal & written communication

Job description

Do you thrive on connecting with people and making an impact while enjoying a competitive salary and benefits package? Do you like working in a fast paced, dynamic, and fun working environment? If you’re nodding your head yes, we want to talk to you! Hampton Inn & Suites Kansas City Downtown Crossroads is seeking a proactive, energetic, detail-oriented Operations Manager where you'll have the opportunity to showcase your sales skills and create exceptional customer experiences.

ABOUT US

At Hospitality America, winner of Top Workplaces USA, we provide hospitality management services across all aspects of hotel management and operations through a principled approach that is guided by our values. What we call P.E.A.C.H.

• PASSIONATE – Passionate with the spirit to serve.
• EXCEL… (content truncated for brevity) …
• ADAPTABLE – Adjust, adapt, and overcome.
• COMMUNITY – Creators of a collaborative community invested in growth.
• HUMBLE – Humble, trustworthy, and transparent.

They guide how we work, who we work with, and how we achieve success for our partners and our internal community. Our people are the core to our success; therefore, we invest in employee training and development to ensure our communities and team members can thrive.

WHAT YOU’LL DO

Responsible for the overall success of the hotel, meeting or exceeding planned objectives for revenue and profit, and guaranteeing guest satisfaction and product quality standards are met. Manages all areas of the hotel in accordance with brand standards to achieve a friendly atmosphere of superior guest service and product quality. Provides exemplary performance for staff to follow.

• Oversee daily hotel operations and act as Manager on Duty as required
• Oversee daily Housekeeping and Guest Services operations to ensure cleanliness, service quality, and a consistently positive guest experience.
• Ensure compliance with Mariott brand standards, SOPs, and QA audits
• Manage accounting functions, income audit, and financial controls
• Oversee Accounts Receivable, city ledger, billing, and collections
• Drive guest satisfaction
• Lead, coach, and develop operational teams

EDUCATION AND EXPERIENCE

• Hotel and sales experience a plus.
• Exceptional verbal and written communication skills.
• Ability to cultivate a productive team that embodies PEACH.
• Ability to work in a fast-paced, high-pressure environment where priorities are constantly changing.

PHYSICAL DEMANDS

• Must be able to stand for prolonged periods of time.
• Must be able to lift up to 15 pounds.
• Must be able to navigate various departments of the organization’s physical premises.

TRAVEL

Less than 5%

WHY Hampton Inn & Suites Kansas City Downtown Crossroads

• Competitive Salary: We believe in recognizing and rewarding our team members for their hard work.
• Exciting and Fun Work Environment: Nobody wants to work in a dull and boring environment, join a team that believes you should enjoy coming to work every day!
• Top Notch Training and Growth Opportunities: We’ll make sure you have what you need to excel in your career!
• Medical, Dental, and Vision coverage.
• Paid vacation time.
• 401k Retirement Plan.

AFFIRMATIVE ACTION/EEO STATEMENT

Hospitality America, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

ADDITIONAL INFORMATION

This job description in no way states or implies that these are the only duties to be performed by the employee filling this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by management. Management has the right to add to, revise, or delete information in this job description. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform this position's essential functions.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.