Operations Manager

Crossroads Charter Schools; Kansas City (MO); On-site; USD 70,000 - 95,000; Full time

Job summary

Crossroads Charter Schools seeks an Operations Manager to oversee student transportation, vendor relations, routing, scheduling, data integrity, and family communication. You will develop systems, resolve operational challenges, and collaborate with school leaders to support a positive student and family experience.

Responsibilities include monitoring vendor performance, maintaining accurate transportation data, and ensuring procedures align with policy.

Qualifications

• Bachelor’s degree in a relevant field or equivalent professional experience.
• Experience managing vendors, systems, and multiple priorities with attention to detail.
• Excellent communication, interpersonal, and problem-solving skills for professional interactions.
• Ability to analyze data, develop effective processes, and respond to changing operational needs.
• Willingness to complete required background checks and employment requirements.
• Understanding of student information systems, specifically Infinite Campus.

Responsibilities

• Oversee student transportation, including routing, scheduling, vendor performance, and data management.
• Maintain relationships with students, families, staff, providers, and partner schools.
• Communicate transportation updates, delays, and changes promptly to families and staff.
• Monitor service quality and vendor performance; identify trends and improve efficiency.
• Ensure compliance with Crossroads Charter Schools policies and regulations.

Skills

Vendor management

Data management

Routing & scheduling

Communication

Problem-solving

Project management

Analytical skills

Collaboration

Documentation

Policy compliance

Education

Bachelor’s degree

Tools

Infinite Campus

Job description

Position Summary

The Operations Manager oversees student transportation services, including vendor management, routing, scheduling, data management, family communication, and transportation-related concerns. This position develops and maintains effective systems and procedures, proactively identifies and resolves operational challenges, and works collaboratively with school and organizational leaders to support a positive experience for students, families, and staff.

Position Responsibilities

Student Transportation

• Manage student transportation vendors and monitor performance to ensure safe, reliable, efficient, and responsive transportation services.
• Build and maintain positive, service-oriented relationships with students, families, school staff, transportation providers, and partner schools.
• Coordinate student transportation services, including routing, scheduling, service changes, and transportation needs related to school programming.
• Maintain accurate student transportation data within the student information system and other applicable systems.
• Communicate timely and accurate transportation information, updates, delays, and service changes to families and staff.
• Serve as the primary point of contact for transportation-related questions, concerns, and problem-solving.
• Partner with school leaders and transportation providers to address student behavior and discipline concerns occurring on school transportation.
• Monitor transportation services and identify opportunities to improve efficiency, reliability, communication, and the student and family experience.
• Maintain appropriate transportation records, reports, and documentation.
• Review transportation data and vendor performance to identify trends, resolve recurring concerns, and recommend improvements.
• Support the development and implementation of transportation procedures and expectations for students, families, and staff.
• Ensure transportation practices are consistent with Crossroads Charter Schools policies, contractual requirements, and applicable regulations.

Operations & Organizational Support

• Develop, implement, and maintain effective systems and procedures that support efficient organizational operations.
• Collaborate with school and organizational leaders to identify operational needs, solve problems, and improve systems and processes.
• Coordinate assigned projects and initiatives from planning through implementation, ensuring appropriate communication and follow-through.
• Manage relationships with assigned vendors and service providers, including monitoring service quality, addressing concerns, and supporting contract compliance.
• Maintain accurate records, reports, documentation, and data related to assigned operational responsibilities.
• Support the development, implementation, and communication of organizational procedures.
• Proactively identify operational challenges and recommend practical, sustainable solutions.
• Respond to operational needs with urgency, sound judgment, professionalism, and a commitment to excellent service.
• Support organizational and school-based events, initiatives, and special projects as assigned.
• Serve as a resource to staff and school leaders regarding assigned operational systems, procedures, and services.

Leadership & Professional Responsibilities

• Collaborate with school and organizational leadership to address operational needs, solve problems, and improve organizational effectiveness.
• Build positive, productive relationships with students, families, staff, vendors, and community partners through responsive and solutions-oriented service.
• Demonstrate strong organization, communication, judgment, follow-through, and use of data to drive continuous improvement.
• Act professionally and ethically, maintain confidentiality, comply with applicable policies and laws, and model Crossroads Charter Schools’ core values.
• Participate in required meetings and professional development and perform other duties and responsibilities as assigned by the supervisor.

Skills & Qualifications

• Bachelor’s degree preferred; relevant professional experience in school operations, transportation, logistics, project management, or a related field may be considered.
• Demonstrated ability to manage vendors, systems, projects, and multiple priorities while maintaining strong organization, accuracy, and attention to detail.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to build relationships and navigate challenging situations with professionalism and sound judgment.
• Ability to analyze data, develop effective processes, maintain confidentiality, and respond effectively to changing or time-sensitive operational needs.
• Strong work ethic, flexibility, commitment to professional growth, and ability to successfully complete all required background checks and employment requirements.
• Understanding and ability to utilize student information system, specifically Infinite Campus