Operations Manager

Jobless; Kansas City (MO); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Jobless is seeking an Operations Manager to oversee student transportation, vendor performance, routing, scheduling, data handling, and family communication. The role focuses on building reliable services, coordinating with schools, and maintaining compliant procedures across transportation operations.

The ideal candidate will manage data systems, collaborate with leaders, and address transportation-related concerns with professionalism, ensuring a positive experience for students and families.

Qualifications

• Bachelor’s degree preferred; relevant experience in school operations, transportation, logistics, or project management may be considered.

Responsibilities

• Manage student transportation vendors and monitor performance for safe, reliable, and responsive services.
• Coordinate routing, scheduling, service changes, and transportation needs for school programming.
• Maintain accurate student transportation data in systems and communicate updates to families and staff.
• Serve as primary contact for transportation questions and problem-solving.
• Monitor services, identify efficiency opportunities, and improve student/family experience.

Skills

Vendor management

Routing & scheduling

Data management

Communication

Problem-solving

Project management

Organizational skills

Reporting & analytics

Continuous improvement

Student information systems

Education

Bachelor’s degree preferred

Tools

Infinite Campus

Job description

Position Summary

The Operations Manager oversees student transportation services, including vendor management, routing, scheduling, data management, family communication, and transportation-related concerns. This position develops and maintains effective systems and procedures, proactively identifies and resolves operational challenges, and works collaboratively with school and organizational leaders to support a positive experience for students, families, and staff.

Position Responsibilities

Student Transportation

• Manage student transportation vendors and monitor performance to ensure safe, reliable, efficient, and responsive transportation services.
• Build and maintain positive, service-oriented relationships with students, families, school staff, transportation providers, and partner schools.
• Coordinate student transportation services, including routing, scheduling, service changes, and transportation needs related to school programming.
• Maintain accurate student transportation data within the student information system and other applicable systems.
• Communicate timely and accurate transportation information, updates, delays, and service changes to families and staff.
• Serve as the primary point of contact for transportation-related questions, concerns, and problem-solving.
• Partner with school leaders and transportation providers to address student behavior and discipline concerns occurring on school transportation.
• Monitor transportation services and identify opportunities to improve efficiency, reliability, communication, and the student and family experience.
• Maintain appropriate transportation records, reports, and documentation.
• Review transportation data and vendor performance to identify trends, resolve recurring concerns, and recommend improvements.
• Support the development and implementation of transportation procedures and expectations for students, families, and staff.
• Ensure transportation practices are consistent with Crossroads Charter Schools policies, contractual requirements, and applicable regulations.

Operations & Organisational Support

• Develop, implement, and maintain effective systems and procedures that support efficient organisational operations.
• Collaborate with school and organisational leaders to identify operational needs, solve problems, and improve systems and processes.
• Coordinate assigned projects and initiatives from planning through implementation, ensuring appropriate communication and follow-through.
• Manage relationships with assigned vendors and service providers, including monitoring service quality, addressing concerns, and supporting contract compliance.
• Maintain accurate records, reports, documentation, and data related to assigned operational responsibilities.
• Support the development, implementation, and communication of organisational procedures.
• Proactively identify operational challenges and recommend practical, sustainable solutions.
• Respond to operational needs with urgency, sound judgment, professionalism, and a commitment to excellent service.
• Support organisational and school-based events, initiatives, and special projects as assigned.
• Serve as a resource to staff and school leaders regarding assigned operational systems, procedures, and services.

Leadership & Professional Responsibilities

• Collaborate with school and organisational leadership to address operational needs, solve problems, and improve organisational effectiveness.
• Build positive, productive relationships with students, families, staff, vendors, and community partners through responsive and solutions-oriented service.
• Demonstrate strong organization, communication, judgement, follow-through, and use of data to drive continuous improvement.
• Act professionally and ethically, maintain confidentiality, comply with applicable policies and laws, and model Crossroads Charter Schools’ core values.
• Participate in required meetings and professional development and perform other duties and responsibilities as assigned by the supervisor.

Skills & Qualifications

• Bachelor’s degree preferred; relevant professional experience in school operations, transportation, logistics, project management, or a related field may be considered.
• Demonstrated ability to manage vendors, systems, projects, and multiple priorities while maintaining strong organization, accuracy, and attention to detail.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to build relationships and navigate challenging situations with professionalism and sound judgement.
• Ability to analyse data, develop effective processes, maintain confidentiality, and respond effectively to changing or time-sensitive operational needs.
• Strong work ethic, flexibility, commitment to professional growth, and ability to successfully complete all required background checks and employment requirements.
• Understanding and ability to utilise student information system, specifically Infinite Campus.