Operations Manager

Talantir; Jonesboro (AR); On-site; USD 65,000 - 70,000; Full time

Job summary

JK America is seeking an Operations Manager to support and optimize internal business operations from its Jonesboro, AR office. The role centers on data analysis, reporting, and process oversight across Sales, Service, Logistics, and Purchasing, with a strong emphasis on Excel-based analytics.

The ideal candidate will have advanced Excel skills, 3–5+ years of experience in operations analytics, and the ability to translate data into actionable insights for leadership.

Qualifications

• Bachelor’s degree preferred in Business Administration, Operations Management, Finance, Data Analytics, or related field.
• 3–5+ years of experience in operations coordination, business analytics, or operational support roles.
• Experience in distribution, manufacturing support, or service-based organizations preferred.

Responsibilities

• Develop, maintain, and analyze operational reports related to sales activity, service performance, inventory levels, warranty trends, and purchasing metrics.
• Utilize advanced Excel functions including pivot tables, Power Query, VLOOKUP/XLOOKUP, complex formulas, data modeling, and dashboards to analyze data.
• Transform large datasets into clear, actionable insights for leadership.
• Identify trends, inefficiencies, and improvement opportunities through data analysis.
• Produce recurring weekly, monthly, and quarterly operational reports.
• Partner with leadership to support data-driven decision making.

Skills

Advanced Excel

Data analysis

Cross-functional collaboration

Dashboard creation

Education

Bachelor’s degree in Business Administration or related field

Tools

SAP

Excel

Power Query

Power Pivot

VLOOKUP/XLOOKUP

Job description

Job Title: Operations Manager

Location: On-Site – Jonesboro, AR office

Schedule: Monday – Friday, 8:00 AM – 5:00 PM

Salary Range: $65,000 - $70,000

Position Overview

JK America is seeking a highly analytical and detail-oriented Operations Manager to support and optimize internal business operations. This role functions as a central operational support hub for the organization, providing critical data analysis, reporting, and process oversight that supports Sales, Service, Logistics, and Purchasing functions.Unlike a traditional plant or production operations role, this position is office-based and heavily focused on operational data management, reporting, process improvement, and cross-department coordination.The ideal candidate will possess advanced Microsoft Excel expertise and strong analytical skills, using data to drive operational visibility, improve decision-making, and identify efficiencies across the organization.This position works closely with the Logistics Director, Service Director, and IT Manager and supervises a small internal team including Sales Administration, Purchasing, and Warranty staff.

Key Responsibilities

Operational Data Management & Analysis

• Develop, maintain, and analyze operational reports related to sales activity, service performance, inventory levels, warranty trends, and purchasing metrics
• Utilize advanced Excel functions including pivot tables, Power Query, VLOOKUP/XLOOKUP, complex formulas, data modeling, and dashboards to analyze operational data
• Transform large datasets into clear, actionable insights for leadership
• Identify operational trends, inefficiencies, and improvement opportunities through data analysis
• Produce recurring weekly, monthly, and quarterly operational reports
• Partner with leadership to support data-driven decision making

Reporting & Business Intelligence

• Create and maintain Excel-based dashboards and reporting tools used by Sales, Logistics, and Service departments
• Ensure data integrity across operational reporting systems
• Support KPI tracking for areas such as:
  • order processing timelines
  • service completion metrics
  • inventory turnover
  • warranty claims
  • purchasing performance
• Assist leadership in preparing operational summaries for executive review

Cross-Department Operational Support

• Serve as a key liaison between Sales, Logistics, Service, Purchasing, and IT
• Support operational workflows to ensure smooth coordination between departments
• Assist with troubleshooting operational bottlenecks and system issues
• Collaborate with the IT Manager on system improvements and reporting automation

Staff Supervision & Team Support

• Supervise and support staff in:
  • Sales Administration
  • Purchasing
  • Warranty Processing
• Provide guidance on workflow management, reporting accuracy, and operational processes
• Ensure timely completion of administrative and operational tasks
• Assist with training, process documentation, and workflow improvements

Inventory, Orders, and Vendor Coordination

• Monitor inventory reporting and assist with inventory reconciliation processes
• Support order processing oversight to ensure timely and accurate fulfillment
• Coordinate with Purchasing on vendor communication and order tracking
• Assist with vendor performance tracking and reporting

Process Improvement & Operational Efficiency

• Identify opportunities to streamline workflows and eliminate inefficiencies
• Develop standardized reporting tools and operational documentation
• Support the implementation of improved operational procedures and reporting methods
• Assist in maintaining operational consistency across departments

Qualifications

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, Finance, Data Analytics, or related field preferred
• 3–5+ years of experience in operations coordination, business analytics, or operational support roles
• Experience in distribution, manufacturing support, or service-based organizations preferred

Technical Skills

• Advanced Microsoft Excel expertise required, including:
  • Pivot tables and pivot reporting
  • Power Query / Power Pivot
  • VLOOKUP/XLOOKUP
  • Data modeling
  • Advanced formulas and conditional logic
  • Dashboard creation

Technical Skills Continued

• Experience with ERP or CRM systems (SAP experience strongly preferred)
• Experience analyzing large datasets and generating operational reports
• Strong proficiency with Microsoft Office Suite

Core Competencies

• Strong analytical and problem-solving skills
• High attention to detail and data accuracy
• Ability to translate complex data into clear insights
• Excellent organizational and time management skills
• Ability to work independently and manage multiple priorities
• Strong cross-functional collaboration and communication skills

Preferred Qualifications

• Experience with ERP reporting systems (SAP, NetSuite, etc.)
• Familiarity with business intelligence tools or reporting automation
• Experience developing operational dashboards and performance metrics
• Background supporting logistics, service, or distribution operations