Operations Manager

Chewy, Inc.; Jessup (Lackawanna County); On-site; USD 90,000 - 120,000; Full time

Job summary

Chewy is seeking an Operations Manager for our fulfillment center in the United States. You will lead inbound/outbound operations across two shifts, drive safety, and ensure on-time customer shipments while keeping defects low.

You will mentor Area Managers, drive forecasting, and implement improvements across inventory, order management, and WMS processes to enhance efficiency and customer satisfaction.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years of management experience in fulfillment/warehouse ops; retail/e‑commerce preferred.
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment.
• Experience leading large teams of hourly employees.
• Experience building or improving inventory/ordering/warehouse systems and processes.
• Comfort with ambiguity and change in a startup-like environment.
• Strong project management and continuous improvement skills.
• Metrics-driven with a customer-service mindset and clear communication.

Responsibilities

• Lead inbound/outbound activities for the FC across two shifts (receiving, picking, packing, shipping).
• Ensure safe work environment for outbound associates.
• Direct supervision to achieve timely customer orders with high OT shipments and low defects.
• Monitor KPIs: misses, on-time shipments, defects, aged tasks, production per hour, cost per order line.
• Engage Area Managers and Operations Leads; drive planning and forecasting.
• Mentor and develop Area Managers for career progression.
• Standardize processes across shifts and network.
• Foster a positive, change-ready team culture focused on customer experience.
• Drive continuous improvement in safety, quality, cost, and delivery using WMS insights.

Education

Bachelor's degree or equivalent experience

Job description

Job Description

Chewy is currently recruiting an Operations Manager for our fulfillment center. This leader will be hands-on and will build and maintain relationships with hourly associates, managers, carrier partners, vendors, other FC teams and various departments in the company. This individual will be someone who likes dealing with ambiguity, change, and enjoys getting into the details to drive improvements every single day.

What You'll Do

• Lead inbound/outbound activities for the FC, including receiving, picking, packing, and shipping, across two shifts
• Be a guide in providing a healthy and safe work environment for associates working on the outbound team
• Direct warehouse supervisory personnel to achieve prescribed objectives, including timely fulfilling of customer orders while maintaining the highest possible warehouse on time shipment and low shipment defects
• Ensure that all Key Performance Indicators (important metrics) are on target for the operation, such as warehouse misses, on time shipments, shipment defects, aged tasks, and production levels per hour, and cost per order line
• Engage a team of Area Managers and Operations Leads
• Drive planning and forecasting
• Leverage the Area Managers by sourcing and furthering ideas, and rolling them into the creation of improvement plans for the functional area
• Mentor, train and develop Area Managers for career progression and learning!
• Ability to develop and share standard processes across the shifts and network
• Build a positive team multifaceted that encourages all employees in the FC to guide and motivate change within the facility, adapt to the dynamic business, and stay focused on the customer experience
• Drive continuous improvement to safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Use the site Warehouse Management System (WMS) to optimize detailed order fulfillment and provide operational insights to improve WMS effectiveness

What You'll Need

• A Bachelor's Degree or equivalent experience
• 5+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce experience
• At least 4 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
• At least 4 years of shown experience of positively running large groups of hourly employees
• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Passion for working in a start-up environment with high level of ambiguity and change
• Strong project management and continuous improvement skills
• Metrics driven demeanor
• Customer service obsession, with desire to go above and beyond to satisfy customer needs
• Effective communicator and leader for employees, direct reports, cross-functional teams and executive leadership
• Shown ability to quickly adapt and drive the right results using data
• The highest levels of integrity and ethics!
• Must be flexible to work weekends
• Position may require travel

Bonus

• E-Commerce experience
• Certification and/or experience in Lean Six Sigma and/or Green Belt certification

Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [e-mail].
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