Operations Manager

Puzzle Solutions Holdings LLC; Jensen Beach (FL); On-site; USD 50,000 - 55,000; Full time

Job summary

An entertainment center in Jensen Beach is seeking an Operations Manager to oversee daily operations, enhance guest satisfaction, and lead a diverse team. The ideal candidate will have management experience in a customer-centric environment, along with a background in operational procedures and financial management.

Benefits

Health, Dental and Vision insurance

Paid time off

Paid sick leave

Paid holidays and vacation

Advancement opportunities

Qualifications

• 3-5 years of management experience in guest services or operations.
• Experience managing a team and resolving complaints.
• Strong knowledge of operational procedures in a customer-focused environment.

Responsibilities

• Oversee daily operations to ensure smooth functionality across services.
• Lead Guest Services team to ensure positive guest experiences.
• Assist in budgeting and monitor financial performance.

Skills

Team Leadership

Operational Management

Customer Service

Financial Management

Education

Bachelor’s degree in hospitality management or business administration

Job description

Position Overview

Now Hiring: Operations Manager!

Location: Jensen Beach, FL

Salary: $50K-$55K/yr.

Job Summary:The Operations Manager at Elev8 Fun is responsible for managing the daily operations of the entertainment center, with a specific focus on overseeing the Guest Services department. This role involves ensuring operational efficiency, enhancing guest satisfaction, and leading a team to deliver exceptional service across all areas of the facility.

Benefits:

• Health, Dental and Vision insurance
• Paid time off
• Paid sick leave
• Paid holidays and vacation
• Advancement opportunities

What You’ll Do:

Operational Management:

• Oversee the daily operations of the entertainment center to ensure all attractions, services, and facilities run smoothly
• Develop and implement standard operating procedures to maintain high levels of service quality and operational efficiency
• Coordinate and manage staff schedules to ensure optimal coverage and efficient operations

Guest Services Management:

• Lead the Guest Services team to deliver outstanding customer service and ensure a positive guest experience
• Handle guest inquiries, complaints, and feedback promptly and effectively, ensuring all issues are resolved to the satisfaction of the guests
• Develop and implement strategies to improve guest satisfaction and retention
• Train and mentor Guest Services staff to ensure they are knowledgeable and capable of providing high-quality service

Team Leadership and Development:

• Lead, motivate, and develop a team of employees across various departments, including guest services, attractions, and maintenance
• Conduct regular training sessions to ensure staff are knowledgeable and adhere to company standards
• Provide ongoing feedback and performance evaluations to staff, addressing any issues promptly and professionally

Customer Experience:

• Monitor and enhance the overall guest experience, ensuring all guests receive high-quality service
• Develop and implement guest experience programs and initiatives to continuously improve service delivery
• Monitor guest feedback through surveys, reviews, and direct interactions to identify areas for improvement

Financial Management:

• Assist in the development and management of operational budgets
• Monitor financial performance, including revenue, expenses, and profitability, and implement strategies to achieve financial targets
• Analyze sales and performance data to identify areas for improvement and growth

Safety and Compliance:

• Ensure all operations comply with relevant health, safety, and regulatory requirements
• Conduct regular safety inspections and drills to maintain a safe environment for guests and staff
• Maintain accurate records and documentation for audits and inspections

Marketing and Sales Support:

• Collaborate with the marketing team to develop and execute promotional activities and events
• Support sales initiatives to increase foot traffic and revenue, particularly in the guest services area
• Monitor market trends and competitor activities to stay competitive in the industry

Strategic Planning:

• Assist in the development and implementation of long-term strategic plans to achieve business objectives.
• Identify opportunities for operational improvements and innovation
• Stay updated with industry trends and best practices to ensure Elev8 Fun remains a leader in the entertainment sector
• Other duties as assigned

What You’ll Need:

• A bachelor’s degree in hospitality management, business administration, or a related field is preferred (degree may be substistuted with experience)
• 3-5 years of management experience in guest services, hospitality, or operations
• Experience managing a team, handling customer inquiries, and resolving complaints
• Strong knowledge of operational procedures in a customer-focused environment (e.g., amusement parks, entertainment centers, hotels)
• Experience with budgeting, scheduling, and inventory management
• Experience with performance management and staff training
• Previous experience in budgeting and financial reporting

Physical Demands:

• Ability to lift, carry, push, or pull up to 10 pounds.
• Capable of standing, walking, and working in confined spaces throughout shifts, always maintaining visibility to guests.
• Must possess the stamina to remain active and engaged during busy periods, ensuring responsiveness to guest needs.
• Adept at moving throughout the facility, which may involve significant distances between buildings and areas.
• Hearing and visual acuity to observe staff performance and detect emergency situations, responding appropriately.

Who we are: HSK Industries, Inc is an equal opportunity employer committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, and clients. We respect equality and inclusivity for all people and will not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, or gender identity. We respect, value, and celebrate the unique attributes, characteristics and perspectives that make each person who they are. The above information has been designed to indicate the general nature and level of work performed by an employee in this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job.

Visit our website at: Elev8 Fun — Indoor Adventure Parks

Pay Range

USD $50,000.00 - USD $55.00 /Yr.