Operations Manager

Auto Driveaway Systems, LLC; Jacksonville (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Match

Paid vacation and wellbeing days

Life insurance

Annual and quarterly performance-based incentives

Job summary

Auto Driveaway Systems, LLC, located in Jacksonville, FL, is looking for an Operations Manager to oversee dispatch operations and motivate a team of professional drivers. The successful candidate will manage vehicle services, maintain relationships with service providers, and ensure compliance with regulations.

This role requires strong management and communication skills, as well as the ability to multitask. Benefits include health insurance, 401(k) matching, and performance-based incentives.

Qualifications

• Ability to multitask, establish priorities, and complete assignments thoroughly and accurately.
• Strong management and communication skills.
• Understanding of customer service delivery techniques.

Responsibilities

• Motivate a staff of professional drivers and office personnel.
• Track and manage all active vehicle services through a cloud-based ERP system.
• Manage relationships with vehicle service providers.

Skills

Multitasking ability

Management skills

Human relations skills

Communication skills

Logistic skills

Customer service techniques

Problem-solving methods

Job description

Auto Driveaway, one of the largest professional driveaway companies in the US, is seeking an energetic, safety‑focused Operations Manager to execute dispatch operations at our Jacksonville, FL location.

Auto Driveaway is a leading national provider of professional vehicle relocation services. We primarily serve large corporate fleets, fleet management companies, upfitters, dealerships, and vehicle and truck OEMs with fast, safe, and reliable door‑to‑door driveaway services nationwide. Our services include fleet shipping and management, single‑vehicle “door‑to‑door driveaway” shipping, and short‑term and reconditioning services across all asset types. We deliver a personalized customer experience, an unwavering commitment to safety, and a national network of professional drivers to ensure quality, accountability, and reliability on every trip.

Essential Duties And Responsibilities

• Motivate a staff of professional drivers and office personnel.
• Evaluate the condition of incoming and departing vehicles to identify all defects and request approval for recommended services (Auto Detail, Preventative Maintenance, Body Repair).
• Track and manage all active vehicle services through a cloud‑based ERP system.
• Manage, maintain, and establish relationships with vehicle service providers to achieve the highest quality outcomes for client vehicles.
• Complete title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
• Evaluate incoming pickup and delivery requests and determine driver assignments.
• Analyze client orders and available drivers, plan, and execute within client needs and expectations.
• Maintain 100% updates of internal systems, ensuring customer communication.
• Evaluate problematic conditions affecting service levels and react accordingly to resolve issues.
• Communicate with personnel or customers regarding estimated time of delivery or pickup; coordinate deliveries to ensure satisfaction.
• Monitor and equalize assignments to ensure maximum efficiency of pick‑up and delivery assets.
• Monitor and ensure performance of the internal system that supports the dispatch function.
• Analyze daily reports and identify areas for improved efficiency.
• Implement driver assignments based on workforce availability and scheduling parameters; research and resolve open issues for customer service.
• Develop action plans to correct deficiencies in service levels and reduce failures.
• Communicate with the regional manager to formulate driver efficiency and work schedules.
• Ensure compliance with all FMCSR, State, and Local regulations regarding dispatch operations and communication.
• Assist with the development of emergency contingency plans.
• Ensure all services are performed to client expectations.
• Ensure drivers maintain and submit receipts for all services performed.
• Support corporate goals and objectives.
• Ensure all drivers are directed and managed within corporate personnel policies and procedures.
• Ensure proper security of company and customer assets.
• Perform all other related duties as assigned.
• Safely operate company and client vehicles as needed.

Requirements

• Ability to multitask, establish priorities, and complete assignments thoroughly and accurately while communicating effectively across company divisions.
• Strong management, human relations, and communication skills.
• Strong logistic skill set.
• Understanding of customer service delivery techniques and problem‑solving methods.
• Willingness to travel 2–3 times a year for meetings.

Benefits Include

• Health, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid vacation and wellbeing days
• Life insurance
• Eligible for annual and quarterly performance‑based incentives

Auto Driveaway maintains a smoke‑free work environment in accordance with company policy and applicable law.

Auto Driveaway participates in E‑Verify to confirm employment eligibility.