Operations Manager

City of Indianapolis & Marion County; Indianapolis (IN); On-site; USD 65,000 - 95,000; Full time

Job summary

City of Indianapolis & Marion County is seeking a seasoned administrator to oversee coordination, planning, and supervision of operations, ensuring data integrity and compliant processes. Reports to Deputy Treasurer Operations and guides HR and admin initiatives across the agency.

The role emphasizes policy development, cross-functional collaboration, and maintaining efficient office operations while coordinating with IT vendors and managing special projects.

Qualifications

• Bachelor’s degree with three years of experience managing team-members.
• Master’s degree preferred with one year of team-management experience.
• Two years’ experience in city, county, state, or not-for-profit agency; strong communication skills.

Responsibilities

• Provides work direction, training, and supervision to direct reports.
• Collaborates to formulate administrative, financial, and office management policies, procedures, and strategies.
• Reviews operational data, budget, staffing to ensure work unit effectiveness.
• Coordinates with Information Services Agency and technology vendors for tax billing, collection, and related processes.
• Develops and implements improvements for better control and efficiency.
• Develops and uses social media to market services and provide information.

Skills

Microsoft Office

Education

Bachelor’s Degree in Business Administration, Political Science, Public Administration, or related field

Master’s Degree in Business Administration, Political Science, Public Administration, or related field

Tools

Microsoft Office

Job description

Agency Summary

The purpose and mission of the Marion County Treasurer's Office is to collect and invest property taxes. In doing so the agency is responsible for billing, collecting, investing, and distributing property taxes and provides financial analysis related to these functions. This is accomplished by cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the residents of Indianapolis and Marion County.

Job Summary

This position is responsible for helping to oversee coordination, planning, and administration of all operational processes. Incumbent in this position will provide work direction, training, and supervision to direct reports.Establish and enforce standards for controlling organizational processes and the integrity of data through the production process. Manages administrative support functions for a variety of human resources and operational initiatives. Incumbent in this position has considerable judgment, latitude, and authority regarding working practices, policies, and procedures. Position reports to Deputy Treasurer Operations.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

• Providesworkdirection,training,andsupervisiontoteam-membersinpreparingandimplementingtheproceduresforpropertytaxcollectionsfortheagency
• Schedulesandprioritizesteam-members’workloads andresolvestechnicalquestions andconcerns
• Collaborates with manager to formulate administrative, financial, and office management policies,procedures, and strategies
• Reviewsoperationaldata,budget,staffingtoensurework uniteffectiveness
• Advises on processing and operational practices
• AssistsmanagerincoordinationwithInformationServicesAgency(ISA)andtechnologyvendorsforall programmingandschedulingoftaxbillingandcollection,distributionoftaxes,demand,judgmentnotices,and tax sale
• Analyzesandadvisesonpurchasingofallofficeequipmentandsupplies
• Workscloselywithvendorstoensureproperbillingandaccuratepaymentforservices
• Examinesoperationsanddevelops,recommends,andimplementsimprovementsforbettercontrolandimproved efficiency
• Coordinatesandconductsresearchassignmentstostreamlineoperationaleffectivenessandpromotebest practices
• Executesspecialprojectsonbehalfoftheagency
• Developsandusessocialmediaaccountstomarketservices,provideinformationandgeneralpublic relations.
• Occasionallyattendsprofessionalconferences,seminars,andtrainingprogramstostayabreastofcurrentchangesinlaw,software,technology,andeconomictrends
• Researchandapplyforrelevant grants;conductpost-awardtrackingofallgrants received
• Proposes,writes,anddistributespressandmediaadvisoriesandworkswithMCTOonsocialmedia accounts
• Receives,gathers,organizes,andcompilesstatisticaldataconcerningworkunitoperations
• Reviewsinformationtoassureaccuracy,completeness,andproper recordingandfilingprocedures.
• Maintainsconfidentialityofinformation
• This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.

Bachelor’s Degree in Business Administration, Political Science, Public Administration, or related field with three(3) years of previous experience managing team-members. Must have three (3) years of experience in an administrative role with progressive responsibilities, Two (2) years’ experience in city, county, state, or not-for- profit agency. Proficiency in the use of Microsoft Office required. Must be able to communicate effectively and professionally both in oral and written formats. Must possess high degree of analytical ability.

Preferred Job Requirements and Qualifications

Master’s Degree in in Business Administration, Political Science, Public Administration, or related field with one(1) year of previous experience managing team-members. Must have two (2) years of experience in an administrative role with progressive responsibilities, One (1) year experience in city, county, state, or not-for- profit agency. Proficiency in the use of Microsoft Office required. Must be able to communicate effectively and professionally both in oral and written formats. Must possess high degree of analytical ability.

Essential functions are regularly performed in an office setting without exposure to adverse environmental conditions.