Operations Manager

Sonepar USA Inc; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401K match

Profit Sharing

Tuition reimbursement

Annual Safety Shoe Reimbursement

Employee Discount

Training for personal development

Job summary

Echo Electric, part of the Sonepar family, seeks an Operations Manager for its Indianapolis branch. You will lead warehouse and administrative functions, drive efficiency, and manage inventory controls to meet service goals.

Responsibilities include staff development, recruitment, safety, and collaboration with Sales to secure customer orders. Competitive incentive plan available.

Qualifications

• 3-5 years of progressive operations, distribution, warehouse, or branch leadership experience.
• Demonstrated success improving safety, inventory accuracy, service levels, productivity, or operating consistency.
• Experience leading and developing teams through clear expectations, coaching, and accountability.
• Working knowledge of inventory control, warehouse processes, operational metrics, and expense management.
• Strong judgment, problem-solving ability, attention to detail, and follow-through.
• Clear, concise communication and the ability to build trust across functions, branches, customers, and suppliers.
• Proficiency with Microsoft Office and business systems used to manage inventory and operational performance.
• Bachelor's degree in business/management or related field.

Responsibilities

• Direct and coordinate warehouse and administrative functions to assure efficient, quality customer service.
• Participate in recruitment and selection processes.
• Develop staff through training and performance management initiatives.
• Manage movement and audit of inventory.
• Coordinate inventory prep, cycle counts with RF system, vendor returns, displays, and promotional materials for counter sales area.
• Oversee debit memo process with accounting to expedite past dues, manage cash and credit approvals, pricing contracts, and job que management.
• Ensure timely response to calls, emails, and other communications.
• Maintain customer relationships and follow-up and resolve issues.
• Assist with branch safety activities, ensure building security and HR-guided reporting.
• Support other branches in securing customer orders with Sales.

Skills

Operations leadership

Distribution experience

Warehouse processes

Inventory control

Team development

Financial acumen

Communication

Microsoft Office

Education

Bachelor's degree in business/management

Tools

RF system

Inventory management systems

Accounting systems

Job description

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 6 legacy brands known as Echo Electric Supply, Holt, PEPCO, Richards, Shaw Supply, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

We are looking for an Operations Manager for our Indianapolis branch! As an Operations Manager, you will focus on the warehouse and administrative functions and the key financial measurements of the branch. The Operations Manager will also be responsible for evaluating and identifying process improvements to enhance the overall operation of the branch.

Compensation:

In addition to an annual salary, this position is eligible for an incentive plan.

How you will contribute:

• Direct and coordinate warehouse and administrative functions to assure that associates are efficiently and effectively providing services required in a manner that promotes quality customer service.
• Participate in recruitment process and selection process.
• Ensure direct staff are being developed through training and performance management initiatives.
• Manage the movement and audit of inventory.
• Coordinate inventory preparation, cycle inventory counts with RF system, vendor returns, product displays, and promotional material for counter sales area.
• Oversee debit memo process in working with accounting to expedite past dues, manage cash and credit transactions, customer credit approvals, pricing contracts, and job que management.
• Ensure appropriate response time to incoming calls, emails, and any other communication needed.
• Maintain customer relationships and trust ensuring appropriate follow-up and problem resolution.
• Assist with branch safety activities, ensure overall facility security and building management, and report all accidents in a timely manner with the guidance of HR.
• Support other branches in efforts to secure customer orders working with Sales team and Managers.

What you bring:

• 3-5 years of progressive operations, distribution, warehouse, or branch leadership experience; electrical or industrial distribution experience is strongly preferred.
• Demonstrated success improving safety, inventory accuracy, service levels, productivity, or operating consistency.
• Experience leading and developing teams through clear expectations, coaching, and accountability.
• Working knowledge of inventory control, warehouse processes, operational metrics, and expense management.
• Strong judgment, problem-solving ability, attention to detail, and follow-through.
• Clear, concise communication and the ability to build trust across functions, branches, customers, and suppliers.
• Proficiency with Microsoft Office and business systems used to manage inventory and operational performance.
• Bachelor's degree in business, management, or a related field, or an equivalent combination of education and relevant experience.
• Ability to lift up to 25 pounds with or without accommodation and travel occasionally with a valid driver's license and safe driving record.

What we offer:

• Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
• Paid time off and paid holidays
• 401K match
• Profit Sharing
• Tuition reimbursement and employee development.
• Annual Safety Shoe Reimbursement
• Employee Discount on products
• Access to a variety of trainings for personal development

Who we are:

We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.