Operations Manager

DeKalb County Economic Development Corporation; Illinois; On-site; USD 70,000 - 90,000; Full time

Job summary

DeKalb County Economic Development Corporation is hiring an Operations Manager to lead a mixed team of salaried and hourly staff. You will drive safety, quality, productivity, and on-time delivery while mentoring your team and collaborating with cross-functional partners.

You will use data-driven insights to optimize operations across First mile, Middle mile, and Last mile activities, ensuring customer expectations are met and processes improve.

Qualifications

• Experience leading salaried and hourly workforce.
• Ability to drive safety, quality, productivity, and delivery.
• Strong collaboration with cross-functional teams.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews and load balancing
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives
• Lift up to 49 pounds and stand/walk for long shifts
• Work in variable temperatures and potentially loud environments
• Drive continuous improvement in productivity through data-driven decisions

Skills

People leadership

Data-driven decisions

Forecasting

Project leadership

Job description

Job summary

Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.

2179 Sycamore Road, Unit #102
DeKalb, IL 60115
Ph: 815.895.2711
[e-mail]