Operations Manager

Amazon Inc.; Obetz (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

Amazon Inc. in Ohio is seeking an Operations Manager to lead and develop a team of salaried and hourly colleagues. You will drive safety, quality, attendance and performance while enabling tools for success and using data-driven decisions to improve productivity.

The role oversees large-scale projects, collaborates with Safety, Engineering, Loss Prevention and HR, and coordinates across the three-stage fulfillment network to meet customer delivery promises while adapting to site variations.

Qualifications

• Proven ability to lead and develop a salaried/hourly workforce.
• Strong people management and communication skills.
• Ability to use data to improve productivity and safety.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, QA and HR to meet business objectives.
• Lift up to 49 pounds and stand/walk up to 12 hours during shifts.
• Work in environments with variable temperatures and weather, including outside loading areas.
• Continue to climb and descend stairs where applicable.

Skills

Leadership

Team Management

Data Analytics

Safety Focus

Job description

Job summary Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer.

Key Responsibilities and Job Elements:

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.