Operations Manager

Cavco-Industries-Inc.; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Cavco Industries Inc. is seeking a versatile contract/finance coordinator in Houston, TX. This role involves closing warranty and finance contracts, ensuring initial sales agreements align with final finance documents, and creating final agreements as needed.

You will coordinate with customers, lenders, contractors, and vendors to complete funding, manage bids, and optimize vendor performance. The position requires a willingness to travel up to 50% locally during normal business hours and a

Qualifications

• High School Diploma required.
• A 2-year degree is preferred.
• Willing to travel up to 50% locally during business hours.

Responsibilities

• Close warranty and finance contracts and ensure alignment with final documents.
• Evaluate initial sales agreements against final finance documents.
• Create final sales agreements to match finance documents as needed.
• During customer closings, modify and reprint documents and close deals.
• Gather lender items to complete funding of deals.
• Coordinate projects with contractors and track project costing.
• Gather bids through project completion and select vendors.
• Identify best vendors for each project and switch if quality is unsatisfactory.
• Adjust vendor schedules based on customer or company priorities.
• Ensure vendors meet written cost estimates and address discrepancies.
• Search for better vendors and phasing out poor performers.
• Provide management with evaluation reports and process improvement recommendations.
• Schedule customer service activities and allocations.
• Arrange, modify, and authorize service via factories or vendors for customer satisfaction.
• Alter schedules or scope of work as needed.
• Communicate with dissatisfied customers and negotiate resolutions; escalate when needed.
• Advise management on replies to customers or government bodies for conflict resolution.
• Maintain deal tracking databases and update deal status as needed.
• Use company applications to supply missing deal information as needed.
• Handle commission calculations and ensure correct costings.

Skills

Customer service

Education

High School Diploma

2 year Degree

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed)

• Warranty and Finance contract closings
• Responsible for evaluating initial sales agreements against final finance documents
• Uses discretion to create final sales agreements to coincide with the finance documents
• During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents
• As part of the funding process, gather additional lender required items at their discretion in order to accomplish the funding of the deal for PHV
• Project Coordination with contractors, project costing
• Responsible for gathering bids through project completion.
• Has discretion to identify best vendor for each individual project
• Has discretion to switch vendors if not satisfied with work quality or progress
• Has authority to alter scheduling of vendor work based on changes in customer or company priorities
• Responsible for holding vendors accountable to written work estimates if there are discrepancies
• Routinely search for recommended new vendors or for the elimination of poor quality vendors
• Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements
• Customer Service Scheduling
• Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion
• Has authority to alter schedule or scope of work for the above
• Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation
• Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution
• Data base management
• Allowed to, at their discretion, update deal tracking and deal status reports based on their own assessment of the deal
• On their own judgement allowed to use company applications to update information missing from deals as seen fit
• Commission calculations
• Responsible for the proper review of costing for the payment of commissions. Has authority for the entry of key information utilized for paying commissions

MINIMUM QUALIFICIATIONS

• High School Diploma
• 2 year Degree preferred
• Willing to Travel up to 50% locally and during normal business hours

Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.