Operations Manager

Solitaire-Holdings,-LL; Oklahoma City (OK); On-site; USD 45,000 - 75,000; Full time

Job summary

Cavco Industries is seeking a contract coordination professional in Oklahoma City to manage warranty and finance closings, align initial sales agreements with final finance documents, and exercise discretion to finalize terms during closings. The role involves gathering lender items, coordinating with contractors, and driving timely project completion with vendors.

The ideal candidate will have a high school diploma, a preference for a 2-year degree, and willingness to travel up to 50%.

Qualifications

• High School Diploma is required.
• 2 year Degree preferred.
• Willing to Travel up to 50% locally and during normal business hours.

Responsibilities

• Warranty and Finance contract closings.
• Evaluating initial sales agreements against final finance documents.
• Create final sales agreements to coincide with finance documents.
• Make changes to sales agreements during closings and reprint revised documents.
• Gather lender required items to accomplish funding of deals.
• Coordinate projects with contractors and manage project costing.
• Gather bids through project completion.
• Identify best vendors for each project and switch vendors if needed.
• Adjust schedules or scope of work as required to meet client or company priorities.
• Comunicate with dissatisfied customers and escalate when needed.
• Update deal tracking and deal status reports as needed.

Education

High School Diploma

2 year Degree

Job description

ESSENTIAL DUTIES & RESPONSIBILITIES (All or some of these duties will be performed)

• Warranty and Finance contract closings
• Responsible for evaluating initial sales agreements against final finance documents
• Uses discretion to create final sales agreements to coincide with the finance documents
• During closings with customers, authority to make changes to sales agreements if there are issues at the closing table and then reprint and close customers with revised documents
• As part of the funding process, gather additional lender required items at their discretion in order to accomplish the funding of the deal for PHV
• Project Coordination with contractors, project costing
• Responsible for gathering bids through project completion.
• Has discretion to identify best vendor for each individual project
• Has discretion to switch vendors if not satisfied with work quality or progress
• Has authority to alter scheduling of vendor work based on changes in customer or company priorities
• Responsible for holding vendors accountable to written work estimates if there are discrepancies
• Routinely search for recommended new vendors or for the elimination of poor quality vendors
• Routinely provide management with evaluation reports of both internal and external customers and made recommendations on process improvements
• Customer Service Scheduling
• Full autonomy to arrange, modify and authorize service via factories or vendors for the sole purpose of customer satisfaction and contract completion
• Has authority to alter schedule or scope of work for the above
• Responsible for direct communication with dissatisfied customers and negotiations with them as to solutions. Escalate issues to upper management if cost is substantial or needs advice on how to communicate on a specific situation
• Make recommendations to management based on the facts when needing to reply to a customer or to a government body for conflict resolution
• Data base management
• Allowed to, at their discretion, update deal tracking and deal status reports based on their own assessment of the deal
• On their own judgement allowed to use company applications to update information missing from deals as seen fit
• Commission calculations
• Responsible for the proper review of costing for the payment of commissions. Has authority for the entry of key information utilized for paying commissions

MINIMUM QUALIFICIATIONS

• High School Diploma
• 2 year Degree preferred
• Willing to Travel up to 50% locally and during normal business hours

Cavco Industries is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.