Operations Manager

Legacy Community Health; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision & Life

403(b) Retirement Plan with Company 
&

Flexible Spending Account (FSA)

Short-Term & Long-Term Disability

HSA? Not listed

Job summary

Legacy Community Health seeks an Operations Manager to lead support staff, optimize clinic workflows, and strengthen patient access across sites in Houston. You will supervise staff, manage PTO, provide EPIC/EHRS training, and collaborate with leadership to drive service line improvements.

The role emphasizes data-driven oversight, monthly leadership participation, and coordinating with providers and BI to ensure efficient operations and high-quality patient experiences.

Qualifications

• High School Diploma or equivalent required.
• Certifications/licenses as applicable to area of responsibility.
• Three years of healthcare or service industry experience.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Directly supervise support staff and enforce department policies.
• Manage all work schedules for staff, PTO, and leave; enforce attendance policy.
• Provide EPIC and EHRS support and ongoing training for staff.
• Improve patient access and scheduling workflows; manage wait lists as needed.
• Collaborate with leadership and BI to develop reports for service lines.
• Participate in interviews, hiring, and performance reviews; coach staff.

Skills

EHRS proficiency

Excellent communication

Multitasking

Organizational skills

Discretion with PHI

Education

High School Diploma or equivalent

Certifications/licenses as applicable

Tools

EHRS system

Job description

Benefits

• Paid Time Off & Paid Company Holidays
• Medical, Dental, Vision & Life Insurance
• Flexible Spending Account (FSA)
• 403(b) Retirement Plan with Company Match
• Short-Term & Long-Term Disability
• $0 Copay for Legacy Provider visits
• $0 Copay for prescriptions filled at Legacy Pharmacies
• Travel Insurance & Pet Insurance
• Subsidized Gym Membership
• And much more!

Location: Legacy Montrose - 1415 California St. Houston, TX 77006

Operations Manager - Job Overview

Schedule: Monday-Friday (8AM-4PM)

Join our family as a Operations Manager and help create a smooth, welcoming, and effective care experience for patients and the teams who support them. In this meaningful role, you will provide operational support for assigned areas while guiding support staff, strengthening patient access, supporting provider scheduling, and helping clinic workflows run more efficiently.

Your work will bring together clinic, site, service line, and organizational leadership. By listening to feedback, sharing ideas, and turning operational insight into practical improvements, you will help community healthcare teams deliver high-quality care and make a lasting difference for the people they serve.

Why This Role Matters

• Make a difference in community healthcare by helping patients access care more efficiently.
• Support provider schedules, staff workflows, and daily clinic operations that are essential to the healthcare ecosystem.
• Build collaborative relationships with support staff, providers, leadership, Business Intelligence, community partners, and other collaborators.
• Use operational metrics to recognize successful performance, identify trends, and uncover opportunities for improvement.
• Contribute to service line performance improvement projects and strategic plans that advance clinic operations.
• Grow your leadership experience through staff supervision, coaching, training, hiring, performance management, and cross-functional collaboration.

Your Impact and Growth

You will have the opportunity to make a personal impact through thoughtful leadership and hands-on operational support. As you become an EPIC and EHRS super-user, support staff development, and help teams refine their workflows, you will help create an environment where patients and colleagues can thrive.

• Lead with mentorship, feedback, and collaboration.
• Help strengthen access, scheduling, reporting, and service delivery across locations of care.
• Participate in monthly leadership meetings and strategic planning.
• Continue developing your operational and people-leadership skills in a mission-driven healthcare setting.

Key Responsibilities

• Directly supervise support staff to ensure that department policies are being followed.
• Handle all work schedule matters for support staff, including paid time off (PTO) and unpaid leave, and enforce the Legacy attendance policy.
• Provide direct coverage for support staff as needed.
• Provide EPIC support and ongoing training for support staff by becoming an EPIC and EHRS super-user.
• Actively promote feedback and collaboration with all staff to identify ways of enhancing services.
• Encourage peers, providers, and staff to participate as appropriate.
• Participate in interviewing, hiring, and evaluating prospective staff members.
• Perform performance reviews and coaching/disciplinary action for direct reports.
• Track key performance indicators on a monthly, quarterly, and annual basis to identify trends, recognize successful performance by staff members, and uncover problem areas in the clinic/site.
• Collaborate with team members and Business Intelligence to develop and maintain reports specific to service lines.
• Assist with issues related to patient access, including coordinating the management of wait lists.
• As needed, coordinate management of Internal Service Orders and external referrals.
• Assist with streamlining scheduling guidelines and scheduling workflows.
• Actively work to maintain full provider schedules.
• Monitor provider templates/schedules for efficiency across sites.
• Coordinate the management of desktops within the area of responsibility.
• Provide feedback on workflows in coordination with site and medical leadership.
• Support the implementation of service line-wide performance improvement projects.
• Manage locums and per diem provider coverage within the service line in collaboration with site leadership, if applicable.
• Assist with patient complaints as appropriate.
• Monitor site/service line operational metrics across locations of care.
• Participate in monthly leadership meetings.
• Complete and present strategic plans for the advancement of support and activities related to the clinic, site, and/or service line.
• Establish and maintain working relationships with community partners and collaborators.
• Follow the Legacy guidelines related to the Health Insurance Portability and Accountability Act (HIPAA), designed to prevent or detect unauthorized disclosure of Protected Health Information (PHI).
• Manage departmental orders and stocking of supplies.
• Oversee maintenance and function of service line-specific equipment.
• Participate in the Performance Improvement Program.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma orequivalent is required.
• Certifications/licenses as applicable to their area of responsibility

Required Years of Experience

• Three (3) years of experience in a healthcare setting, or service industry.

Desirable Education and/or Experience

• Two (2) years of experience in administration and supervision of staffpreferred.

Required Knowledge, Skills, and/or Abilities

• Demonstrated competency with an EHRS system.
• Excellent communication skills and customer service skills.
• Ability to multitask in a fast-paced environment.
• Must be able to manage multiple deadlines and decision-making responsibilities.
• Above average organizational skills and computer skills.
• This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management

Desirable Knowledge, Skills, and/or Abilities

• Bilingual (English/Spanish) fluency is preferred.

About Legacy Community Health

The largest Federally Qualified Health Center (FQHC) in Southeast Texas, Legacy Community Health has delivered affordable, high-quality care for nearly 40 years across 50+ clinics in Greater Houston and the Gulf Coast. Our mission — driving healthy change in our communities — guides everything we do, and it starts with our people.

Approachable & Collaborative — Leads with humility, values diverse perspectives, and builds trust through teamwork.

Driven & Committed — Takes initiative and goes the extra mile to improve patient outcomes and drive continuous improvement.

Thoughtful Communicators — Pairs clinical/technical skill with emotional intelligence, navigating complex situations with empathy and professionalism.