Operations Manager

DK Security

Grand Rapids (MI)

On-site

USD 47,000 - 62,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Short Term Disability

401K/403b Plan

Job summary

DK Security in Michigan is seeking an Operations Manager to lead contract and temporary security programs across the region. You will supervise site teams, manage client relationships and ensure field operations run smoothly, including training, scheduling and compliance.

The role requires strong leadership, clear communication, and the ability to travel for site visits. CPL is required; bachelor’s degree in Criminal Justice or Business Administration is preferred.

Qualifications

Bachelor's degree in Criminal Justice or Business Administration preferred; security management concentration preferred.
Minimum 2 years’ prior experience as a security manager or above in government or corporate service is highly desirable.
Must have (or be willing and able to quickly obtain) a Concealed Pistols License (CPL).
Must have impeccable grooming and above-average customer service skills.
Must possess excellent verbal, written and interpersonal communication skills.

Responsibilities

Contract Management and oversight of client relationships across the region.
Oversee Site Supervisors and Security Officers in the field and ensure site visits meet required standards.
Ensure timely outfitting of employees and maintenance of positive relationships with staff and clients.
Execute performance-based evaluations and progressive disciplinary actions as needed.
Support Human Resources in recruiting and deploying qualified security personnel.
Manage overtime, payroll, and temporary accounts within designated region.
Coordinate internal and external communications and participate in scheduled staff meetings.

Skills

Leadership

Communication

Supervisory experience

Travel

Field work

Customer service

Education

Bachelor's Degree in Criminal Justice

Business Administration degree

Security Management concentration

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Overview

DK Security is Michigan's fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

SCOPE: Operations Managers are responsible for providing leadership and management of our contract and temporary security contracts in the assigned region. We are looking for an enthusiastic and energetic individual with experience in leadership or supervisory positions as well as great communication, organization, and relationship building skills. This role is perfect for someone who enjoys a flexible work schedule, some light traveling throughout the specified region, and someone who doesn\'t mind working out in the field. Some of our positions are armed, which is why we are requiring a Concealed Pistols License. This position will report directly to our Director of Operations; and will oversee Site Supervisors and Security Officers out in the field. Operations Managers are ultimately responsible for supporting and contributing to the company-wide business development initiatives and overall vision and goals of the Company. Supervisory experience in the security industry is highly preferred.

SCHEDULE

1st Shift Monday-Friday

*Shift times may vary to fit business needs; MUST have flexible availability*

40+ hours/ week (Full-Time)

PERKS

Pay Rate: Starting at $47,000 salaried, including site pay for any billable coverage beyond the normal working hours (8:30am to 5pm)

Job Description/Responsibilities

Contract Management
Oversee the relationships between client contact and assigned assistant operations manager.
Ensure that each Supervisor is completing the required number of site visits.
Ensure that the Supervisors are outfitting all employees in a timely and appropriate manner.
Ensure that Supervisors are maintaining positive relationships with employees.
Complete performance based written appraisals of subordinates based on published Post Orders.
Implement progressive disciplinary actions for subordinate violations.
Client Relations.
Work in a Billable capacity.
Maintain Employee Training compliance.
Recruiting: Work in coordination with Human Resources to continue efforts to recruit and deploy the highest quality work force.
Temporary Accounts: Oversee all temporary assignments in your designated region.
Overtime Management
Payroll
Site Visits.
All Staff Meetings: Participate in scheduled staff meetings.
Manage Site Equipment and Uniforms:
Maintain on site Incident Reports and reporting.
On-Call: Be available at all times to receive calls from subordinates
Business Development:
Perform other duties as assigned by the appropriate authority within the scope of the position.

Qualifications

Must be of good moral character, with no felony convictions or misdemeanor convictions for criminal or sexual conduct of related offenses, theft, assault, or crimes of moral turpitude, is required.
Possessing a Bachelor's Degree in Criminal Justice or Business Administrations from an accredited college or University is strongly preferred. Further, a concentration in Security Management is preferred.
A minimum of 2 years’ prior experience as a security manager or above in government or corporate service is highly desirable.
Must have (or be willing and able to quickly obtain) a Concealed Pistols License (CPL).
Must have impeccable grooming.
Must possess above average customer service skills.
Must present a friendly, positive, professional image to clients, employees, supervisors, managers, and the general public.
Must possess excellent verbal, written and interpersonal communication skills..
Must possess the ability to perform basic mathematical calculations such as addition, subtraction, multiplication and division at a minimum.
Must be proficient in Microsoft Office Products (Word, Excel, Outlook, etc.)
Note: Internal Candidates with an active disciplinary action in his/her personnel file will NOT be considered for this position.
Supervisory experience in the security industry is highly preferred.