Operations Manager

GFL Industries; Grand Rapids (MI); On-site; USD 75,000 - 95,000; Full time

Job summary

GFL Environmental in Grand Rapids seeks an Operations Manager to lead and train staff, ensuring safe, professional, and efficient waste services. The role focuses on maintaining high performance, DOT compliance, and excellent customer service in a branch with significant revenue.

You will establish priorities, supervise route operations, and manage safety programs while driving profitability and asset protection. A BA/BS and 2–3 years in waste industry are preferred; a CDL may be required.

Qualifications

• BA or BS Degree desired or equivalent experience.
• 2-3 years experience in waste industry desired.
• Must be able to meet relevant criteria for safety sensitive functions according to Company standards
• May require Commercial Driver's License

Responsibilities

• Select, supervise and train employees in their positions to ensure safe, professional and efficient service.
• Establish priorities to meet customer service commitments and protect assets.
• Direct collection and disposal services to best utilize personnel and equipment.
• Establish productivity standards and review route audits.
• Ensure all drivers are DOT compliant and complete proper paperwork daily.
• Conduct annual reviews and approve compensation changes.

Skills

Proven leadership

Communication skills

Team management

Education

BA or BS Degree

Job description

The Operations Manager will select, supervise and train employees in their respective position to ensure safe, professional and efficient service in branch with over 30 million in revenue. This individual will provide leadership which results in positive employee/employer relations and a professional corporate image.

Key Responsibilities

Personnel

• Ensure fair treatment of all personnel.
• Establish and maintain high appearance standards throughout all operations.
• Practice progressive discipline with all employee performance issues.
• Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
• Conduct an annual review on each employee's job performance evaluation and approve any changes to an employee's compensation.
• Adhere to all wage and hour guidelines.

Operations

• Establish priorities to meet customer service commitments.
• Direct collection and disposal services to best utilize personnel and equipment.
• Establish and review productivity standards at each phase of the operation.
• Protect and preserve all assets.
• Ensure all drivers are DOT compliant.
• Be familiar with and ensure compliance with all DOT regulations.
• Enter appropriate product line data into Tower on a daily basis as needed.
• Assist in the completion of scheduled route audits.

Financial

• Assist in development and execution of an operation profit plan that includes:
  • Revenue retention & growth
  • Cost of operations
  • Growth objectives
  • Productivity standards
• Capital Requirements:
  • Personnel needed
  • Ensure Branch profit margins are met

Safety

• Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
• Investigate accidents and prepare necessary paperwork.
• Ensure route observations are completed on a routine basis.
• Schedule, plan, and conduct safety meetings (monthly).

Additional Responsibilities

• Recruit, interview, hire, train and discipline all product line personnel.
• Ensure all employees are dressed in the proper uniform provided by GFL Environmental.
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Requirements

• BA or BS Degree desired or equivalent experience.
• 2-3 years experience in waste industry desired.
• Must be able to meet relevant criteria for safety sensitive functions according to Company standards
• May require Commercial Driver's License

Knowledge, Skills and Abilities

• Proven leadership and communication skills.

Physical/Mental Demands

• Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear and climb.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

• Work in office environment 80% of the time.
• Noise level is usually moderate.
• Work in motor vehicle traffic conditions occasionally
• Some travel required.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic.

If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [e-mail]

Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.