Operations Manager

Ecolab Quimica Ltda.; Fort Wayne (IN); On-site; USD 105,000 - 158,000; Full time

Benefits offered by this job

Comprehensive benefits package start 1

Stock purchase plan

Tuition reimbursement

Company paid pension

401(k) matching

Job summary

Nalco Water is seeking an Operations Manager to lead a team across Michigan, Indiana and Ohio in delivering water treatment solutions and service excellence. You will manage Site Managers and Field Service Representatives, drive initial services, and pursue sales opportunities while maintaining high customer satisfaction.

Location-based leadership, strong safety culture and the ability to recruit, coach and develop field staff are essential for success in this role, with travel up to 50% based

Qualifications

• Bachelor’s degree or equivalent experience; 7+ years mechanical service-related experience and 4+ years sales or leadership experience.
• Ability to lift and/or carry 50 pounds.
• Current and valid driver’s license and acceptable Motor Vehicle Record.
• Immigration Sponsorship is not available for this role.
• 5+ years supervisory or team leadership experience in a field support or service role.
• 2+ years of Water Treatment Experience in automotive manufacturing and related processes.
• Proven record of meeting customer needs, quality service delivery and objectives.
• Strong communication and organizational skills; ability to implement change.

Responsibilities

• Lead a team of 7-12 Field Service Representatives responsible for service excellence.
• Manage multiple sites with Field Service Representatives and a Site Manager.
• Select, train, develop and coach Site Managers and Field Service Representatives.
• Emphasize customer retention, growing existing accounts, add-on sales and satisfaction.
• Hire, assess, and develop associates to become future leaders.
• Ensure the team delivers on scopes of work.
• Pursue sales and new business opportunities.
• Coordinate initial services, maintain inventory and perform QA visits.
• Build and maintain customer relationships within the market.
• Uphold strong safety practices and values.
• Drive sales goals for the territory and execute Retain, Grow and Gain.

Skills

Team leadership

Sales / business development

Customer relations

Safety compliance

Education

Bachelor’s degree or equivalent experience

Job description

Ecolab’s industry leading Nalco Water Manufacturing team as an Operations Manager in the Indiana, Michigan, Ohio Markets. As an Operations Manager, you will develop and lead a team of Field Service Representatives and Site Managerswho provide operational capabilities along with water treatment solutions to manufacturing establishments. Within the team, you will be responsible for leading market initial services, ensuring service excellence, pursuing sales opportunities, and performing quality assurance visits.

Additionally, you will be responsible for developing and maintaining key customer relations within your territory.You will participate in recruiting, selecting, coaching, and the performance management process.Throughout your career, you will uphold Ecolab’s culture and policies to foster a safe and respectful work environment ensuring Ecolab’s protocols and procedures are followed.

What’s in it For You:

• The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, and healthy environments
• The ability to make an impact with a company that is passionate about your career development
• Enjoy a flexible, independent work environment
• Comprehensive benefits package starting day 1 of employment – medical, dental, vision, matching 401(k), company paid pension, stock purchase plan, tuition reimbursement and more!

What You Will Do:

• Leada team of 7-12 Field Service Representatives responsible for ensuring service excellence and execution.
• Manage multiple sites which have Field Service Representatives and a Site Manager
• Effectively select, train, develop and coach Site Managers and Field Service Representatives with emphasis on customer retention, growing existing accounts, add-on sales, and maintaining a high level of customer satisfaction
• Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab and Nalco
• Ensure your team of associates deliver on their scopes of work
• Pursue sales and new business opportunities
• Coordinate initial services and maintain inventory and perform QA visits
• Build and maintain customer relationships within the market
• Be a champion of safety and ensure your team upholds strong safety practices and values
• Drive sales goals for the territory while executing goals around Retain, Grow and Gain

Position Details:

• This position is based in: Tri State Area of Michigan, Indiana, and Ohio
• 50% overnight travel required- based on site demands and customer needs

Minimum Qualifications:

• Bachelor’s degree or equivalent experience (7+ years mechanical service-related experience and 4+ years sales or leadership experience)
• Ability to lift and/or carry 50 pounds
• Current and valid driver’s license and acceptable Motor Vehicle Record
• Immigration Sponsorship is not availablefor this role

Preferred Qualifications:

• 5+ years supervisory or team leadership experience in a field support or service role
• 2+ years of Water Treatment Experience( Automotive manufacturing - Paint Shop Operations, Paint Decalcification, Wastewater Treatment, Reverse Osmosis, UF operations)
• Proven record of meeting customer needs, quality service delivery and meeting business objectives
• Exceptional communication and organization skills with aptitude to implement change initiatives
• Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment
• Prior experience in value added sales and/or new account generation
• Prior budget and P&L responsibilities

About Nalco Water:

In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food & beverage, manufacturing, transportation, textile care, and global high tech) and heavy industry (chemical, downstream, paper, mining, power and primary metals industries) to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.

Annual or Hourly Compensation Range

The total Compensation range for this position is $105,100-$157,500 which includes base pay and target incentive based on performance, per plan terms. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.

Benefits

Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.

If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.

Potential Customer Requirements Notice

To meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:

• Undergo additional background screens and/or drug/alcohol testing for customer credentialing.

Americans with Disabilities Act (ADA)

Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.