Operations Manager

Priority Waste Resources Llc; Detroit (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Priority Waste is seeking an Operations Manager to plan, organize, and direct daily field operations across our Michigan facilities. This role will lead frontline teams, optimize route execution, and ensure safety and DOT compliance to uphold service commitments.

You will partner with Maintenance and HR to hire, coach, and retain staff, drive continuous improvement, and manage multiple priorities in a fast-paced environment.

Qualifications

• 3-5+ years of supervisory or management experience leading frontline employees and coordinating daily operations.
• CDL preferred or ability to obtain and maintain one.
• Strong leadership, communication, organizational, and problem-solving skills.
• Experience utilizing routing, dispatch, scheduling, workforce management, or other operational software platforms.
• Ability to occasionally lift and move materials weighing up to 50 pounds.

Responsibilities

• Plan, organize, and direct daily field operations to meet safety, service quality, productivity, and engagement goals.
• Develop and continuously improve processes, systems, and procedures across operations.
• Coordinate operational needs with the Maintenance Team and cross-functional partners.
• Collaborate with Human Resources to interview, hire, and retain employees; coach, train, and mentor staff.
• Manage customer issues to ensure service commitments are met and standards are maintained.
• Ensure compliance with local, state, and federal regulations, including DOT requirements, and monitor overtime and timekeeping.

Skills

Leadership

Communication

Organizational skills

Problem-solving

CDL preferred

Tools

Routing software

Dispatch software

Job description

Company SummaryPriority Waste, headquartered in Clinton Township, MI, is a growth-oriented waste management company serving municipal solid waste and construction & demolition customers in Michigan, Indiana, and Ohio. Founded in 2018, Priority Waste has expanded rapidly through organic growth and strategic acquisitions, operating out of multiple facilities across three states. Backed by TPG (Nasdaq: TPG), a leading global private equity firm with approximately $246 billion in assets under management, Priority Waste is committed to delivering outstanding customer service. We are building a best-in-class finance organization to support our continued growth.Job PurposeThe Operations Manager is responsible for planning, organizing, and directing daily operations while ensuring safety, service quality, productivity, and employee engagement. This position provides leadership to frontline personnel, manages route execution, and partners with cross-functional teams to support operational objectives and customer commitments.Duties and ResponsibilitiesManaging and directing field operationsDeveloping and ensuring continuous improvement of processes, systems, and procedures in areas including productions, quality assurance, and workflowCoordinating operational needs with the Maintenance TeamWorking with Human Resources to interview, hire, and retain employeesCoaching, training, mentoring, and overseeing employeesManaging and resolving customer issues as neededExamining completed work to ensure that services are provided in accordance with the high standards set by the companyEnsuring compliance with local, state, and federal regulations, statues, ordinances, and permit conditions as they relate to waste operationsMonitoring Driver and Laborer time and attendance, minimizing overtime and ensuring Drivers operate within regulationsWorking closely with Safety Team to ensure a safe work environment and safe practicesEnsuring DOT compliance (physicals, drug tests, medical certifications, etc.)Responsible for managing the Assistant Operations ManagerEnsure drivers in training are certified for operationThe successful candidate profile includes:3-5+ years of supervisory or management experience leading frontline employees and coordinating daily operations.3-5+ years of experience in field operations, transportation, logistics, service delivery, or a related operational environment.Commercial Driver's License (CDL) preferred or ability to obtain and maintain one.Strong leadership, communication, organizational, and problem-solving skills.Experience utilizing routing, dispatch, scheduling, workforce management, or other operational software platforms.Demonstrated ability to manage multiple priorities and perform effectively in a fast-paced, deadline-driven environment.Ability to work in outdoor and industrial settings with exposure to varying weather conditions and operational environments.Ability to occasionally lift and move materials weighing up to 50 pounds.At Priority Waste, there are fundamental qualities that we look for in all our employees:People who excel in a collaborative environment (team players)A willingness to do whatever the situation calls forAn excitement to be part of a growing organizationA genuine understanding that the quality of your work has a direct impact on the company’s success