Logistics Manager

PRIORITY WASTE RESOURCES LLC; Sterling Heights (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Priority Waste Resources LLC in Sterling Heights, MI is seeking a Logistics Manager to lead a drivers team and coordinate daily waste collection operations. You will serve as a liaison among drivers, customers, and internal teams to ensure safe, efficient service and high-quality outcomes.

The role requires hands-on supervision, route optimization, and continuous improvement initiatives in a fast-paced environment.

Qualifications

• 2+ years of experience in logistics, transportation, or related field with supervisory duties.
• Proven ability to lead teams and manage drivers.
• Strong knowledge of routing, dispatch, and fleet operations.
• Excellent communication and organizational skills.

Responsibilities

• Supervise and support a team of drivers, including daily oversight and performance management.
• Assign routes and carrier responsibilities to ensure efficient service delivery.
• Provide real-time support to drivers, resolving issues on routes.
• Act as escalation point for customer concerns with timely resolutions.
• Communicate with drivers and internal teams via phone, chat, and video.
• Collaborate with logistics, customer service, and quality teams to drive service excellence.
• Track and update status of daily waste removal routes using internal systems.
• Monitor route performance and identify opportunities for efficiency and cost savings.
• Ensure compliance with policies, safety standards, and regulatory requirements.
• Assist with onboarding and training of new drivers and provide ongoing coaching.
• Participate in continuous improvement initiatives and implement operational enhancements.

Skills

Logistics management

Team supervision

Routing & dispatch

Communication

Microsoft Office

Fleet operations

Problem solving

Tools

TMS

Job description

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

As a Logistics Manager based out of Sterling Heights, MI, you will lead a team of drivers while coordinating daily logistics operations to ensure safe, efficient, and high-quality waste collection services. Acting as a liaison between drivers, customers, and internal teams, you will provide real-time support, oversee route performance, and drive continuous improvements to enhance both the driver and customer experience.

Duties and Responsibilities

• Supervise and support a team of drivers, including daily oversight, coaching, and performance management
• Assign and adjust routes and carrier responsibilities to ensure efficient service delivery
• Provide real-time support to drivers throughout their routes, resolving service, safety, and equipment issues
• Serve as the escalation point for customer concerns, ensuring timely and effective resolution
• Communicate with drivers and internal teams via phone, Microsoft Teams chat, and video
• Collaborate with logistics, customer service, and quality teams to drive service excellence
• Track, trace, and update the status of daily waste removal routes using internal systems
• Monitor route performance and identify opportunities for efficiency improvements and cost savings
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Assist with onboarding and training of new drivers and provide ongoing coaching
• Participate in continuous improvement initiatives and implement operational enhancements
• Monitor waste storage areas, documentation, equipment, and procedures from the Sterling Heights yard

Qualifications

• 2+ years of experience in logistics, transportation, or a related field; supervisory experience required
• Strong knowledge of routing, dispatch, and fleet operations
• Proven leadership, communication, and team development skills
• Ability to problem-solve, prioritize, and operate effectively in a fast-paced environment
• Proficiency with Microsoft Office and logistics/route management systems
• Customer-focused with strong organizational and time management abilities

Core Values

• People who excel in a collaborative environment (team players)
• A willingness to do whatever the situation calls for
• An excitement to be part of a growing organization
• A genuine understanding that the quality of your work has a direct impact on the company’s success