Operations Manager

Rentokil North America; Denver (CO); On-site; USD 46,000 - 75,000; Full time

Job summary

Rentokil North America seeks an Operations Leader to oversee day-to-day district operations, hire and develop a Plant Care Specialists team, and drive sales while ensuring exceptional service to customers across the district.

The role emphasizes onboarding, coaching, and performance management, with focus on client retention, route efficiency, and safety. Requires management experience and pest-control certification within the first year.

Qualifications

• Minimum two years of equivalent management experience.
• High School Diploma required; college coursework in business preferred.
• Pest management certification within the states served within one year of start.

Responsibilities

• Oversee hiring, onboarding, coaching, and development of district staff.
• Drive sales and revenue growth while maintaining client retention.
• Ensure compliance with SOPs and maintain high service standards at district level.
• Complete required reports and monitor performance metrics like retention, route completion, and safety.

Skills

Team leadership

Customer service

Coaching

Driver's license

Education

High School Diploma

College coursework in business

Pest management certification

Tools

Google Apps

Smartphone apps

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

Job Summary

This role is responsible for the oversight and execution of key day-to-day operations elements within Districts. This role is responsible for hiring, training, leading and developing a team of Plant Care Specialists. They help achieve sales and revenue goals, maintain client loyalty and retention, and ensure the team is providing exceptional service to our Customers.

Key Performance Indicators

• Client retention
• Route completion
• Colleague Retention and engagement
• Gross Margin
• Route One Sales
• Safety

Principal Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

Operations Leadership

• Conduct the selection and hiring process for new colleagues.
• Implement the onboarding process for new colleagues, ensuring a world-class first day through final certification. Align training and peer support resources.
• Provide performance feedback and coaching to the team utilizing the CQSP process and Manage for Performance model.
• Provide support and guidance to Specialists to ensure timely and quality customer service.
• Identify and resolve colleague concerns/complaints.
• Assist in goal setting, skill enhancement and performance reviews activities for Specialists.

Client Relationships

• Address all client concerns to completion.
• Respond to CVC surveys as requested to maximize retention.
• Identify solutions for client needs to increase revenue and growth

Branch Operations

• Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.
• Follow all established standard operating procedures (SOPs) within the business and hold colleagues accountable to the same standards
• Understand Rentokil Terminix and Ambius processes, including roadmap for safety/ structure/service offerings.
• Serve as steward of Rentokil Terminix business model to ensure company programs and initiatives are delivered with excellence at the district level
• Complete all reports as required

CANDIDATE SUMMARY

Preferred Experience

• Two or more years of equivalent management experience
• Experience caring for plants is preferred
• Able to safely climb ladders and work on ladders
• Experience with Google and Smart Phone applications

Required Traits and Characteristics

• In order to perform this job safely, it requires good vision, hearing, climbing, balancing, stooping, kneeling, reaching, lifting, and walking
• Proven success in coaching and motivating other team members
• Strong problem solving and customer service skills
• Excellent written and verbal communication skills
• Independent and dependable
• Polite and professional demeaner
• Able to solve problems and elevate concerns
• Customer service oriented
• Likes a physical job
• Must possess a valid driver's license from state of residence
• Ability to travel as required

Formal Education, Qualifications or Training

High School Diploma at a minimum.

Prefer college degree or at least one or two years of college with an emphasis on business or related sciences in order to prepare for the management and supervisory aspects of this job.

• Must be certified in all appropriate categories of pest management in states encompassed by the Service Center within one year of accepting the position.
• Completion of the Purdue Correspondence Course.
• Completion of Purdue Food Plant Course.
• Completion of AIB Sanitation Course.
• Willing to take Microsoft Office Computer Course

Base Pay Range Yearly: $46,000.00 - $75,000.00