Operations Manager

Healthcare Linen Services Group; Conway (AR); Presencial; USD 100.000 - 115.000; Jornada completa

Descripción de la vacante

Healthcare Linen Services Group (HLSG) is seeking an Operations Manager to run a processing plant and its transportation operations. You will oversee soiled linen intake, wash, dry, finish, packout, and delivery, while managing budget, safety, and plant performance.

You will lead a diverse, multilingual team, drive cost per pound down, and ensure on-time delivery and quality per accreditation standards. Base salary is $100,000–$115,000 with incentive opportunities and target total compensation

Formación

• Bachelor's degree in a related field or equivalent experience.
• 5+ years of operations leadership in industrial laundry, manufacturing, or distribution.
• 3+ years of supervising multiple shifts.
• Experience owning operating budgets and cost control.
• Proficiency with Excel and production reporting.

Responsabilidades

• Own daily plant operations across laundry processes, packing, and delivery.
• Set production standards and manage labor planning and overtime.
• Lead safety, quality, and regulatory compliance at the plant.
• Manage budget and variances, explain them to leadership.
• Partner with maintenance for equipment uptime and reliability.

Conocimientos

Operations leadership

Budget management

Cross-functional leadership

Quality improvement

Safety compliance

Multilingual supervision

Educación

Bachelor's degree in Business/Operations/Engineering

Herramientas

Excel

Production tracking systems

RFID linen tracking

Descripción del empleo

Healthcare Linen Services Group (HLSG) is a leading provider of mission-critical healthcare linen management services, operating processing plants across the Midwest, Central, and South-Central United States through a family of premier regional brands. HLSG has grown rapidly through both organic expansion and acquisition, and every plant in that network must process, deliver, and account for healthcare linen with the reliability hospitals and clinics depend on to care for patients.

HLSG is seeking an Operations Manager to run everything related to a processing plant and its operations. That scope runs from soiled linen receiving, sorting, washing, drying, and finishing, through packout, to the transportation operation that moves product between the plant, its healthcare customers, and other HLSG locations. It also covers the facility itself, equipment and maintenance, sanitation, safety, purchasing and supplies, labor, cost, and people. Reporting to the Director of Operations, the Operations Manager is the single point of accountability for the plant’s results and for how its workforce is led. The Operations Manager does not own sales or new business development. Sales wins the customer and the contract; the Operations Manager delivers on it every day.

Why Join Healthcare Linen Services Group?

This is an ownership role. The Operations Manager has the authority to run the plant and is measured on what the plant actually produces: on-time delivery, quality, safety, cost per pound, and whether people stay. HLSG is a six-time Great Place to Work–certified employer with corporate support, so the Operations Manager can focus on running the operation rather than building every support function from scratch. As HLSG continues to grow, strong plant leaders are the Company’s bench for regional and executive operations roles.

Compensation

Compensation for this role reflects full ownership of a processing plant and its transportation operation, with incentive opportunity tied directly to measurable plant performance.

Base Salary: $100,000–$115,000, individually set based on experience and market.

Performance Incentives:

• Annual performance incentive of up to 25% of base salary, tied to production productivity, on-time delivery and fill rates, labor cost per pound and overtime control, recordable and lost-time injury rates, quality and customer complaint performance, and fill-rates.
• Incentive achievement is measured against clearly defined annual targets for the plant and paid based on results.

Target Total Compensation: Approximately $135,000 at full target achievement.

All incentive plans are performance-based and reset annually.

Primary Duties and Responsibilities [1]

Plant Operations & Production (Primary Focus)

• Own daily plant operations across soil sort, wash, dry, flatwork, finishing, and clean-side assembly and packout, meeting production schedules and customer delivery commitments on every shift.
• Set and manage production standards, including pounds per operator hour (PPOH), throughput by department, and equipment utilization, and act on variances the same day.
• Plan staffing, shifts, and overtime to volume, balancing service levels against labor cost.
• Plan for seasonality, volume swings, and new account start-ups so the plant is staffed, trained, and equipped before the volume arrives.
• Maintain the plant’s standard operating procedures and verify they are followed on every shift.
• Own the plant operating budget, including labor, overtime, temporary labor, utilities, chemicals, linen replacement, fleet, and maintenance, and explain variances to the Director of Operations.
• Drive cost per pound down while protecting quality and service.

Quality & Customer Service

• Ensure linen is processed, packaged, and delivered to HLAC accreditation standards and customer specifications, including soiled and clean separation and infection-control practice.
• Track and act on quality measures, including rewash and reject rates, stains and damage, fill rates, delivery accuracy, and customer complaints.
• Manage linen inventory, par levels, and linen loss and replacement.
• Serve as the operational point of contact for customers served by the plant: resolve service issues quickly and hold regular service reviews. Sales owns account growth, pricing, and contracts.
• Support customer, accreditation, and regulatory audits of the plant.
• Own safety as a line responsibility at the plant: lockout/tagout, machine guarding, bloodborne pathogen protocols, PPE, heat stress, and safe material handling.
• Treat, document, and fix the cause of first aid injuries; lead the investigation of every recordable injury within 24 hours; and log and correct near misses and unsafe conditions.
• Call the Director of Safety immediately for serious injuries, fatalities, and OSHA inspections, and secure the scene until the Director of Safety directs the response.
• Lead the plant safety committee and close its findings, and provide light-duty work where available to support return to work.

Facility, Equipment & Maintenance

• Partner with the Maintenance Chief to maximize equipment uptime through preventive maintenance, downtime tracking, and spare parts planning.
• Keep the building, grounds, docks, and fleet yard safe, secure, and in good repair, and manage outside contractors working on site.
• Identify equipment and facility needs and build capital requests with the business case for the Director of Operations.
• Maintain a clean, orderly plant through daily housekeeping and sanitation schedules for production areas, equipment, carts, trucks, break rooms, and restrooms.
• Enforce separation of the soiled and clean sides, including traffic flow, PPE, hand hygiene, and cart and truck sanitation between soiled and clean loads.

Utilities, Environmental & Sustainability

• Manage water, gas, electricity, and chemical usage per pound, and pursue water reuse, heat recovery, and energy savings where they pay back.
• Support environmental and wastewater discharge compliance, including permits, sampling, and chemical storage and reporting, in partnership with Engineering.
• Report matters that carry legal risk to HR the same day, including harassment, discrimination, retaliation, protected leave, and wage and hour complaints, and hold action until HR weighs in.
• Approve timecards and correct missed punches in ADP before payroll lock, and submit pay changes within approved ranges.
• Ensure wage and hour compliance at the site, including meal and rest breaks and accurate overtime.
• Lead a diverse, multilingual workforce, using bilingual leads day to day and interpreters for formal HR matters at the plant.
• Build a bench of leads and supervisors ready for promotion.

Job Requirements:

• Bachelor’s degree in Business, Operations Management, Engineering, or a related field, or an equivalent combination of education and experience.
• 5+ years of operations leadership in industrial laundry, manufacturing, production, distribution, or a comparable environment, including 3+ years managing supervisors across multiple shifts.
• Demonstrated ownership of an operating budget, including labor cost and overtime control.
• Experience leading a large, diverse, multilingual hourly workforce and handling day-to-day employee relations consistent with policy.
• Proven track record of improving operational processes and results, managing by the numbers with production reports, Excel, and plant or timekeeping systems.
• Ability to work on the production floor in a hot, humid, and noisy environment, standing and walking for extended periods.
• Flexibility to work early, late, weekend, and holiday hours as the operation requires, and to respond to plant or delivery issues after hours.

Preferred Qualifications:

• Master’s degree in Business Administration or Operations Management.
• Healthcare or commercial laundry experience, including familiarity with HLAC accreditation standards.
• Lean Manufacturing, Six Sigma, or comparable process improvement certification.
• Experience with production tracking, RFID linen tracking, route management, or manufacturing execution systems.
• Experience with sustainability practices and environmental regulations, including water and energy conservation and wastewater permits
• Bilingual in English and Spanish.

EEO Statement: Healthcare Linen Services Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

[1] DISCLAIMER: This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.