Operations Manager

Lacuna Autism Services LLC; Colorado Springs (CO); On-site; USD 45,000 - 50,000; Full time

Job summary

Lacuna Autism Services LLC in Colorado Springs is seeking an Operations Manager to oversee day-to-day administrative and operational functions of assigned clinic locations, ensuring efficient and compliant operation while supporting ABA service delivery.

You will manage scheduling, onboarding, records, staffing, and coordination between clinical leadership and support teams to align business and clinical objectives.

Responsibilities

• Oversee daily clinic operations, including scheduling and onboarding
• Maintain records and reporting per policies and regulatory requirements
• Support recruitment and onboarding of clinical staff
• Monitor staff performance and ensure a positive work environment
• Collaborate with clinical leadership to align business and clinical needs
• Assist in coordinating billing, expenses, and resource allocation
• Ensure compliance with healthcare regulations and safety protocols

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Operations Manager

Full Time Colorado Springs, CO, US

Salary Range: $45,000.00 To $50,000.00 Annually

Operations Manager (OM)

The Operations Manager is responsible for overseeing the day-to-day administrative and operational functions of assigned clinic locations. This role ensures the efficient and compliant operation of the clinic while supporting clinical teams in delivering high-quality Applied Behavior Analysis (ABA) services.

Key Responsibilities

• Operations & Administration
• Oversee daily clinic operations, including scheduling, client onboarding, and administrative workflows
• Ensure operational readiness and efficiency across all assigned locations
• Maintain accurate records, documentation, and reporting in accordance with company policies and regulatory requirements
• Support implementation and adherence to company policies, procedures, and operational standards
• Staff Support & Supervision
• Provide support, guidance, and oversight to staff and collaborate with clinical leadership
• Partner with leadership and support teams to ensure business and clinical needs are aligned, including support for recruitment and onboarding of clinical staff
• Monitor staff performance and support a positive, professional work environment
• Ensure adequate staffing levels to meet operational needs
• Clinical Support
• Partner with clinical leadership to support adherence to clinical standards and ensure a safe, organized environment for service delivery
• Assist in maintaining compliance with all applicable healthcare regulations and internal clinical protocols
• Support coordination between clinical teams and administrative operations
• Financial & Business Operations
• Monitor key performance indicators (KPIs) related to clinic performance, including census, scheduling efficiency, and operational productivity
• Support financial oversight functions such as billing coordination, expense tracking, and resource allocation
• Identify operational improvements to enhance efficiency and support business objectives
• Community & Client Relations
• Support relationships with clients, families, and external partners
• Address operational concerns and elevate issues as appropriate
• Assist in maintaining a positive and professional presence within the community
• Compliance & Safety
• Ensure compliance with all company policies, state regulations, and healthcare standards
• Maintain a safe working environment for staff and clients, including adherence to workplace safety protocols
• Report incidents and support appropriate follow-up as required

Work Environment & Physical Requirements

Primarily office and clinic-based environment

May require standing, walking, and moving throughout the clinic for extended periods

Occasional lifting of office supplies or materials up to approximately 20 pounds

Frequent use of computers, phones, and office equipment

Regular interaction with staff, clients, and families

Summary

The Operations Manager plays a critical role in ensuring clinic operations run efficiently through hands-on administrative and operational support, while partnering with clinical leadership to meet both business and clinical needs. This position requires strong organizational skills, communication, and the ability to manage multiple priorities in a fast-paced healthcare environment.