Operations Manager

50Floor; Cleveland (OH); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Casual work environment

Medical Insurance options

Paid Holidays

Vacation time that grows with years of

Job summary

50Floor in Valley View, OH is seeking an Operations Manager to join the branch leadership team. You will support the General Sales Manager, oversee all aspects of branch operations from warehouse to job site, manage installation vendors, and help deliver an exceptional customer experience.

The ideal candidate has 3+ years in operations and teams, experience in flooring or construction, hands-on leadership, and willingness to travel within a 75-mile radius.

Qualifications

• 3+ years of related experience in operations leadership.
• Experience in home renovation or construction projects is preferred.
• Knowledge of flooring products is a plus.
• Must possess a valid driver’s license.

Responsibilities

• Support branch GM in training, maintaining quality and service standards, and profitability.
• Manage, coach, and monitor operations team.
• Lead educational meetings to drive performance and ensure representative's knowledge base.
• Assist in onboarding contractors.
• Address and resolve escalated customer issues to ensure timely, satisfactory settlement.
• Perform site visits for service issues or to verify the quality of installation vendor's work.
• Fill in for GM during planned or unplanned time off, high-volume periods, etc.

Skills

Operations management

Leadership

Contractor management

Customer service

Willing travel

Education

BA/BS or equivalent

Tools

MS Office

Excel

Word

PowerPoint

Outlook

Job description

Location: Valley View, OH

Salary: 80,000 - $85,000 plus bonus

What We're Looking For...

We are seeking a results-driven Operations Manager (OM) with a strong background in Operations, construction, home renovation, or related trades to join our branch leadership team. This role directly supports the General Sales Manager (GSM) in overseeing all aspects of branch operations; ensuring projects run smoothly from warehouse to job site, managing third-party installation vendors, and delivering an exceptional customer experience. A key focus of this position is driving branch revenue while maintaining high-quality workmanship and service standards.

The ideal candidate will have proven experience in flooring or construction or renovation project management, warehouse operations, and customer service. You should be skilled in leading and motivating teams, coaching contractors and staff, and ensuring field execution meets both safety and quality expectations. A "hands-on" leader with a problem-solving mindset and the ability to adapt in a fast-paced environment will thrive in this role.

We're looking for someone ambitious, team-oriented, and ready to grow within our organization. Flexibility, ownership of results, and a willingness to travel or relocate for advancement are highly valued.

What You'll Do...

• Support branch GM in all aspects including, training, maintaining quality and service standards, and profitability
• Manage, coach, and monitor operations team
• Lead educational meetings to drive performance and ensure representative's knowledge base
• Assists in onboarding contractors
• Address and resolve escalated customer issues to ensure timely, satisfactory settlement
• Perform site visits for service issues or to verify the quality of installation vendor's work
• Fill in for GM during planned or unplanned time off, high-volume periods, etc.

What's Needed to Succeed...

• Problem solver who takes a proactive approach to resolve issues with a sense of urgency and improve service
• Good judgment with the ability to make decisions with discernment, considering all sides
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
• Positive, dynamic, and enthusiastic personality
• Superior interpersonal skills with the ability to interact and communicate and build relationships with various personalities
• Self-starter who can work independently with the motivation to grow
• Flexible and able to manage shifting priorities or demands in a growing, fast-paced organization with a matrix management reporting structure
• Efficient and organized with the capability to prioritize and use time effectively

What's Required...

• 3+ years of related experience including experience driving performance and leading teams
• Experience within the home improvement industry preferred but not required
• Familiarity with diverse flooring products (hardwood, carpet, tile, laminate, etc.) is a plus
• BA/BS or equivalent combination of education and experience preferred
• Must possess a valid driver's license and acceptable driving record
• Basic MS Office skills (Excel, Word, PowerPoint, and Outlook)
• Must be able to effectively articulate and train one on one or small groups
• Schedule: Monday through Friday, starting at 7 am or earlier, and alternating Saturdays with the flexibility to take after-hours calls
• Travel: (25-50% of the time) within a 75-mile radius as needed

Benefits and Perks...

• Casual work environment
• Team building events such as doughnut day, holiday luncheons, barbecues, etc.
• Medical Insurance with several plan options including a Health Savings Account
• Prescription Drug Coverage
• Dental Insurance
• Vision Insurance
• Life Insurance and AD&D
• Short-term & Long-term Disability
• Ancillary Insurance for Accident, Critical Illness, Long-term dependent care, and more...
• Paid Holidays
• Vacation time that grows with years of service
• Sick time
• An employee discount purchasing program

About 50Floor...

50Floor is on a mission to provide quality flooring by providing customers with a convenient, and enjoyable, in-home shopping experience across the US.

We believe that exceptional flooring inspires, connects, and defines the most important space in our customers' lives, their homes. At 50Floor, we create spaces that bring families together at an affordable price.

Based in Atlanta, 50Floor also serves customers in our many locations throughout the United States. Our growth and achievements can be traced back to a single common denominator - a desire to be the best.

Since the beginning, we have been lucky to have had dedicated employees, sales representatives, and installation experts who have made 50Floor the company we are today. We are glad you have been selected to join our growing team and become part of the 50Floor family.

See our website at 50Floor.com

Please be aware...

Background Checks

The Company conducts background checks including "consumer reports" for purposes of hiring or contracting. By submitting your resume and/or application, you authorize to transmit and store your information in the companies' recruitment database and circulate that information as necessary for evaluating your qualifications.

Equal Opportunity

All qualified applicants will receive consideration without regard to the individual's race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information, status as a military veteran or any other characteristic protected by law.