Duty Manager

PrimeFlight Aviation Services; St. Louis (MO); On-site; USD 50,000 - 70,000; Full time

Job summary

PrimeFlight Aviation Services in St. Louis is seeking a Duty Manager to oversee daily airport operations. This role involves managing staff, coordinating with various departments, and ensuring compliance with aviation regulations. The ideal candidate has at least 5 years of transportation or aviation experience and is capable of effective communication in English.

The position requires flexibility to work various shifts and the ability to lift up to 70 pounds. As an equal-opportunity employer, PrimeFlight values diversity in its workforce.

Qualifications

• Must be 18 years or older.
• Eligible to work in the U.S.
• 5 years of experience in aviation operations.
• Must pass a background check and drug screening.

Responsibilities

• Oversee day-to-day airport operations during shifts.
• Coordinate with departments like security and maintenance.
• Respond to operational emergencies and unusual situations.
• Ensure compliance with aviation regulations and company policies.
• Monitor passenger flow and manage staff.

Skills

Transport/Aviation operations experience

Effective communication in English

Knowledge of aviation industry

Ability to lift up to 70 pounds

Flexibility for various shifts

Education

Valid state-issued driver’s license

Job description

SUMMARY OVERVIEW

The Duty Manager plays a critical role in overseeing the day‑to‑day operations of the airport, ensuring a smooth and efficient experience for passengers, staff, and airline partners. This position involves managing operational issues, responding to emergencies, and making real‑time decisions to maintain operational flow and safety. The Duty Manager liaises with various departments, including security, customer service, and ground handling, to coordinate efforts and address any challenges that arise. Also, you are responsible for monitoring compliance with airport regulations and standards, providing leadership and guidance to staff, and ensuring a high level of customer service and operational excellence.

RESPONSIBILITIES

• Oversee day‑to‑day airport operations during assigned shifts, ensuring efficient and safe procedures
• Coordinate with various departments, including security, customer service, and maintenance, for seamless operations
• Respond to and manage operational emergencies and unusual situations
• Ensure compliance with all aviation regulations and company policies
• Monitor passenger flow and terminal activities, implementing adjustments for optimal service delivery
• Address and resolve customer complaints and operational issues in a timely manner
• Supervise, guide, and support operational staff, providing leadership and direction
• Communicate effectively with airline representatives, ground handlers, and airport authorities
• Perform any additional duties as assigned by management

QUALIFICATIONS

• 18 years of age or older
• Eligible to work in the United States
• Must have a valid state‑issued driver’s license with an acceptable driving record
• 5 years of transportation/aviation operations experience
• Knowledge of the aviation industry
• Communicate effectively in English (reading, writing, speaking)
• Ability to access and interpret information in print and electronically, including the use of electronic devices such as iPads/Tablets, computers, and mobile devices
• Effectively communicate with colleagues and clients, both in‑person and through electronic means
• Pass a background check and drug screen
• Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal – as applicable)
• Flexible to work various shifts, including nights, weekends, and holidays

PHYSICAL ACTIVITY / WORKING CONDITIONS

• Ability to lift up to 70 pounds
• Prolonged standing and walking in an indoor/outdoor environment as applicable
• May need to reach with arms and grasp with hands
• May need to push, pull
• May need to bend, stretch, squat, kneel
• Exposure to moderate and at times high noise levels
• Be able to hear and respond to the spoken voice and to audible alarms
• Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
• Specific vision abilities required for this job include: close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three‑dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.

EMPLOYER STATEMENT

PrimeFlight Aviation Services, Inc. is proud to be an equal‑opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Services, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state, province, and local laws.

For further information, please review the Know Your Rights notice from the Department of Labor.