Operations Manager

Waffle House, Inc.; Clarksville (TN); On-site; USD 60,000 - 85,000; Full time

Job summary

Waffle House, Inc. is seeking an on-site Operations Manager in Clarksville, TN. This full-time role oversees day-to-day restaurant operations, focusing on staffing, scheduling, and ensuring consistent food quality and service standards across the shift.

The position also includes monitoring financial performance, inventory, and safety compliance, while coaching Associates and resolving customer concerns. Collaboration with leadership is required to implement operational initiatives and drive

Qualifications

• Leadership and team management in a fast-paced environment.
• Scheduling, inventory oversight, and cost control skills.
• Customer service mindset with strong communication and problem-solving abilities.

Responsibilities

• Oversee daily restaurant operations, including staffing, scheduling, and maintaining food quality and service standards.
• Monitor financial performance, manage inventory and cost controls, and ensure compliance with safety policies.
• Coach Associates, foster a positive work environment, resolve customer concerns, and collaborate with leadership on initiatives to drive sales and brand experience.

Skills

Leadership

Scheduling

Customer service

Problem solving

Financial acumen

Operations experience

Education

High School Diploma or equivalent

Job description

Waffle House, Inc. has been serving Good Food Fast® since 1955, growing from a single restaurant in Avondale Estates, GA into a national brand with more than 2,000 locations across 25 states. The company provides lasting career paths for over 45,000 Associates and is widely recognized for its strong, loyal Customer base. Waffle House is committed to serving great food while caring for both Customers and Associates in every interaction. Open 24/7, the company offers flexible opportunities in Restaurant Operations and Corporate Support, supported by a culture of promoting from within. Team members are encouraged to build long-term careers and help continue the mission started by the founders in 1955.

Role Description

The Operations Manager role is a full-time, on-site position based in Clarksville, TN. This role oversees daily restaurant operations, including staffing, scheduling, and ensuring consistent food quality and service standards. The Operations Manager monitors financial performance, manages inventory and cost controls, and supports compliance with company policies and safety regulations. Responsibilities include coaching and developing Associates, fostering a positive work environment, and resolving Customer concerns promptly. The role also involves collaborating with leadership to implement operational initiatives, drive sales, and maintain the Waffle House brand experience.

Qualifications

• Strong leadership and team management skills, with experience supervising staff in a fast-paced environment.
• Operational and organizational skills, including scheduling, inventory oversight, and cost control.
• Customer service and communication skills, with the ability to address feedback and build positive relationships.
• Problem-solving and decision-making abilities, particularly in high-pressure or time-sensitive situations.
• Basic financial acumen, including understanding of budgets, sales reports, and performance metrics.
• Experience in restaurant, hospitality, or retail operations is highly beneficial.
• Ability to work flexible hours, including mornings, nights, weekends, and holidays as needed.
• High school diploma or equivalent required; additional education in business, hospitality, or management is a plus.