Operations Manager

JK Executive Strategies, LLC; City of Rochester (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading bathroom and kitchen remodeling company is seeking an Operations Manager to optimize operations and drive strategic growth. The ideal candidate will have extensive leadership experience in the construction industry, focusing on process optimization and team development. This newly created role offers a unique opportunity for professional growth toward a COO-level position, emphasizing efficiency and accountability.

Qualifications

• 8-10+ years of leadership experience in the construction or home service industry.
• Experience managing direct reports and implementing systems.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee day-to-day operations focusing on project management.
• Lead and mentor department heads while promoting team collaboration.
• Develop and execute business strategies to drive growth and profitability.

Skills

Leadership

Team Development

Strategic Thinking

Communication

Problem Solving

Education

Bachelor's Degree (or equivalent)

Job description

JK Executive Strategies, LLC provided pay range

This range is provided by JK Executive Strategies, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $110,000.00/yr

Direct message the job poster from JK Executive Strategies, LLC

Relationship driven, Human Resources professional. Fueled by my passion to connect incredible talent with top tier companies, locally and nationally.

Operations Manager

JK Executive Strategies is proud to partner with a leading bathroom and kitchen remodeling company in search of an Operations Manager to join its growing team. This is a newly created role born from expansion and presents a unique opportunity for an experienced operations leader to step into a strategic operations role with a clear runway toward COO-level growth.

This is more than an operations position—it’s a chance to shape the future of a business with a strong history of delivering exceptional results. You’ll work closely with the Owner to optimize day-to-day operations, implement systems and processes that scale, and lead a team with precision and accountability. Ideal candidates thrive in a hands-on, entrepreneurial environment and are excited by the opportunity to build from within.

Responsibilities

Operations & Process Optimization:

• Help oversee day-to-day operations. This will primarily focus on scheduling as well as crew & project management, but will heavily overlap with sales, purchasing, warehouse, and fleet.
• Evaluate and upgrade existing tools and systems (e.g., project management software such as Jobber, Service Titan, or Houzz Call Pro as well as implementation of a CRM platform) to support scalability.
• Create and implement workflows that increase efficiency, reduce errors, and align with growth objectives.
• Audit warehouse operations and develop an action plan for ongoing process improvements.
• Develop and execute staffing plans, as well as project plans, based on sales forecasts and organizational needs.
• Drive the company to achieve and surpass profitability, cash flow and business goals and objectives.

Leadership & Team Development

• Lead, train, and mentor department heads and frontline staff, building a high-performance, accountable culture, and deliver the highest degree of customer satisfaction and reduce mistakes. In turn, train each successive level of leadership to coach their own associates.
• Promote collaboration across teams and break down silos through effective communication and coaching.
• Establish performance metrics for safety, quality, service, and cost—and hold teams accountable.
• Identify leadership gaps and implement training programs to elevate team capability and readiness.
• Remain highly visible and actively engage with employees to problem-solve and promote team morale.
• Ensure cross-organization collaboration and associate involvement where appropriate.
• Foster a success-oriented, accountable environment within the company.

Strategic & Project Oversight

• Partner with ownership to develop and execute business strategies that drive growth, profitability, and innovation.
• Lead cross-functional initiatives to support a metric-driven, continuous improvement culture.
• Develop a uniform approach to new projects to maximize efficiency, minimize drive time, and reduce repeated mistakes.
• Manage projects and obstacles to minimize the need to be onsite, ensuring smooth operations and timely completion. This includes shifting accountability for smooth operations and timely completion to the associates empowered to deploy those duties.
• Participate in vendor negotiations to support service level standards and customer satisfaction.
• Deliver agreed results in the areas of safety, quality, customer service, cost, and associate satisfaction/development for all areas of responsibility.
• Provide timely, accurate reporting on company operations and financial performance to ownership.

Requirements

• 8–10+ years of leadership experience in the construction, home service and/or improvement, or trades industry (with 3-5+ years in operational capacity, viz. scheduling, staffing, etc.)
• Ideal candidate would have experience managing direct reports.
• Hands-on experience in kitchen and/or bathroom remodeling, highly preferred.
• Proven success implementing systems and process improvements in a high-growth, fast-paced environment.
• Proven experience in successfully leading, coaching, and managing teams in a collaborative, participatory culture.
• Ability to coach and develop people of all ages and skill levels within the company.
• Demonstrated comfort building something new—this role will evolve as the company grows.
• Experience with budgeting, P&L responsibility, and process accountability.
• Strong communication and interpersonal skills with a bias for action and solutions.
• Displays energy for the business and a desire to take care of customers.
• Demonstrates courage to make complex decisions and then act on them despite push-back.
• Strong strategic thinking and problem-solving skills.
• Long-term strategic operational planning.
• Valid driver’s license, required.

Salary Range

• $80k - $110k

JK Executive Strategies is an Equal Opportunity Employer. It is the policy of JK Executive Strategies to provide equal opportunity in employment and conditions of employment to all individuals regardless of age, race, color, religious beliefs, national origin, sexual orientation, gender identity, sex, veteran or military status, disability, pregnancy-related condition, predisposing genetic characteristics, genetic information, marital status, familial status, prior arrest, domestic violence victim status, non-job related convictions, participation in lawful activities outside of our workplace, or any other status protected by law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management, Project Management, and Other

• Industries

  Construction

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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