Custody Operations Analyst 2

Us Bank; Cincinnati (OH); On-site; USD 67,000 - 78,000; Full time

Benefits offered by this job

Healthcare

401(k) Plan

Paid vacation

Disability coverage

Job summary

U.S. Bank is seeking an analyst to oversee WMIS client accounts and products, provide technical and process support, and ensure timely processing with minimized risk. The role involves supervising operations, handling statements, and resolving discrepancies while delivering strong customer service.

A Bachelor’s degree is preferred and advanced Excel skills are required. You will work in an environment that emphasizes accuracy, collaboration with internal partners, and adherence to deadlines,

Qualifications

• Two or more years of related operational or professional experience.
• Bachelor’s degree, preferred.
• Intermediate Microsoft Excel skills, including manipulating data and creating formulas.
• Knowledge of custody operational functions, systems, procedures, products, and services.
• Client-facing with trade operations experience.
• Experience researching discrepancies, resolving exceptions, or supporting transaction- and account-based processes.
• Strong analytical, numerical, problem-solving, and organizational skills.
• Ability to recognize trends and maintain accuracy with numerical information.
• Ability to prioritize competing responsibilities and meet deadlines.
• Strong technical aptitude navigating multiple business applications and tools.
• Professional verbal and written communication skills.
• Strong interpersonal and internal customer-service skills.
• Banking/financial-services experience helpful but not required.

Responsibilities

• Monitor custody accounts and statement activity.
• Research, analyze, and resolve statement exceptions and discrepancies.
• Process backdated transactions and statement releases.
• Perform master trust evaluations and post activity.
• Manage BPM requests and operational activities.
• Provide technical, process, and troubleshooting support for accounts and products.
• Respond to inquiries from internal partners and explain activity.
• Manage multiple processes and SLAs simultaneously.
• Identify operational risks and improve process efficiency.
• Apply independent judgment in researching and resolving issues.
• Maintain accurate daily processing completion.
• Contribute to department initiatives and improvements.
• Provide professional service to internal partners and client discussions.

Skills

Client-facing

Analytical skills

Numerical skills

Organizational skills

Education

Bachelor’s degree, preferred

Tools

Excel

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Responsible for the management and oversight of Wealth Management & Investment Services (WMIS) client accounts and products of various types and sizes established by clients for various purposes. Provides technical, industry, process, and troubleshooting support for products or accounts to a team of operation Specialists within their own unit/discipline. Accountable for the completion of daily processing activities. Delivers a high level of customer service and is responsible for the identification of and minimization of risk in the control environment, process efficiency and effective customer issue resolution. Responsibilities have various levels of risk correlating to the type and size of account or product. May be required to provide supervisory responsibilities and apply independent judgement and decision-making based on area of expertise.

Key Responsibilities

• Monitor custody accounts and statement activity to help ensure statements are produced accurately and released according to established requirements.
• Research, analyze, and resolve statement exceptions and account discrepancies.
• Complete statement releases and process requests involving backdated transactions.
• Perform master trust evaluations, including reviewing account activity, categorizing transactions, and posting activity into the appropriate master trust structure.
• Manage Business Process Management (BPM) requests and other operational or request-management activities.
• Provide technical, process, and troubleshooting support for assigned accounts, products, systems, and procedures.
• Respond to inquiries from internal business-line partners and explain statement-related activity or issues when needed.
• Manage multiple operational processes and service-level commitments simultaneously.
• Identify operational risks, support established controls, and recommend opportunities to improve process efficiency.
• Apply independent judgment and decision-making when researching and resolving operational issues.
• Maintain accurate and timely completion of daily processing activities.
• Contribute to department initiatives and process improvements within the analyst’s area of expertise.
• Provide professional, responsive service to internal partners and, when necessary, help support client-related discussions.

Basic Qualifications

• Two or more years of related operational or professional experience.

Preferred Qualifications

• Bachelor’s degree, preferred.
• Intermediate Microsoft Excel skills, including the ability to work within existing spreadsheets, understand spreadsheet structure, manipulate data, and create formulas when needed.
• Knowledge of, or the ability to quickly learn, custody operational functions, systems, procedures, products, and services.
• Client-facing with trade operations experience
• Experience researching discrepancies, resolving exceptions, or supporting transaction- and account-based operational processes.
• Strong analytical, numerical, problem-solving, decision-making, and organizational skills.
• Ability to recognize trends and maintain accuracy when working with numerical information.
• Ability to prioritize competing responsibilities, manage multiple processes, and meet established deadlines and service-level commitments.
• Strong technical aptitude and ability to navigate multiple business applications, email systems, and request-management tools.
• Professional verbal and written communication skills.
• Strong interpersonal and internal customer-service skills.
• Banking or financial-services experience is helpful but not required. Candidates from other industries will be considered when they demonstrate relevant analytical, technical, numerical, and operational experience.

Location Expectations

Must work in office 60% of the work days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $66,640.00 - $78,400.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.