Operations Manager

Transdev North America; Chico (CA); On-site; USD 70,300 - 80,000; Full time

Benefits offered by this job

Vacation

Sick days

Holidays

401(k)

Medical

Dental and Vision

Life Insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America is seeking an Operations Manager in Chico, CA to lead daily operations and supervise staff and drivers under the BCAG contract. You will coach employees, ensure service quality, and maintain communication with internal and external customers.

This role requires industry knowledge, strong organizational skills, and adherence to safety standards. The ideal candidate has at least 3 years of transit supervisory experience, a Class B CDL with Passenger and Air brake

Qualifications

• High school diploma or GED required.
• CDL Class B or higher with Passenger and Air brake endorsements or ability to obtain one.
• 3+ years of relevant transit supervisory experience.
• Thorough knowledge of transit regulations and operations.
• Proficiency with Word/Excel and relevant database programs.
• Good written and oral communication skills.
• Ability to organize work efficiently with attention to detail.
• Ability to work with labor, including grievances and negotiations.
• Ability to work shifts/flexible schedules.
• DOT drug testing and physical per applicable regulations.

Responsibilities

• Supervises daily activities of all operators and coordinates supervisors and dispatch personnel.
• Oversees scheduling of operators; monitors operations and coordinates service delivery with superiors.
• Works with maintenance to ensure service requirements are met.
• Tracks and analyzes performance; resolves staff issues; improves routing and processes.
• Makes hiring decisions for authorized roles; evaluates staff performance; ensures timely task completion.
• Assists in accident investigations and supports safety and training personnel.
• Coordinates with safety and training to meet goals and directives.
• Develops the operations department budget.
• May operate a vehicle in revenue service if necessary.
• Other duties as required.

Skills

Transit supervision

Budget management

Effective communication

MS Word/Excel

Education

High school diploma or GED

Class B CDL with Passenger & Air brake endorsements

Tools

Microsoft Word

Microsoft Excel

Relevant database programs

Job description

The Operations Manager reports directly to the General Manager and is responsible for daily operations, route supervision, staff and operator supervision, effective communication with internal and external customers, coaching employees for optimal performance, managing the entire operation in the absence of the General Manager, complying with all Company policies, and managing the operation within the budgetary plan. This position is based in Chico, CA and supports the BCAG contract.

Compensation

Competitive compensation package of minimum $70,300 – maximum $80,000.

Benefits

• Vacation: minimum of two (1) weeks
• Sick days: 5 days
• Holidays: 10 days; 6 standard and 4 floating
• Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.

Key Responsibilities

• Supervises daily activities of all operators and coordinates the activities of supervisors and dispatch personnel.
• Oversees scheduling of operators; monitors operations and coordinates delivery of service with superiors.
• Works closely with the maintenance department to ensure that all operation service requirements are met.
• Tracks, compiles and analyzes performance; handles interdepartmental issues; resolves employee issues and grievances; improves processes and route scheduling.
• Makes hiring decisions for authorized roles; evaluates staff performance; ensures timely and efficient completion of all assigned tasks.
• Assists in accident/incident investigations, including any needed on-site assistance and support to safety and training personnel.
• Coordinates with the safety and training department to ensure all safety goals and directives are met.
• Develops operations department budget.
• May operate a vehicle in revenue service, if necessary.
• Other duties as required.

Qualifications

• High school diploma or equivalent, such as GED, required.
• Class B or higher Commercial Driver’s License with Passenger endorsement and Air brake endorsement required or the ability to obtain one.
• 3 or more years of relevant transit supervisory experience required.
• Thorough knowledge of transit system regulations and operations.
• Working knowledge and proficiency with Microsoft Word, Excel and relevant database programs.
• Good written and oral communication skills.
• Ability to organize and perform work efficiently; strong attention to details.
• Ability to work effectively with labor; may include labor grievances and negotiations.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Drug-Free Workplace

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
• Applicants must successfully pass a pre-employment drug screen.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.