Operations Manager

Intertek Group; Carteret (NJ); On-site; USD 140,000 - 154,000; Full time

Job summary

Intertek Caleb Brett in Carteret, NJ seeks an Operations Manager to lead and optimize inspection and field activities. The role focuses on safe, efficient, and profitable service delivery, strong client relationships, and driving growth. Travel about 25% of the time.

The position offers competitive compensation, medical/dental/vision, 401(k) with match, generous PTO, tuition reimbursement, and more. Requires 3+ years in ATIC, HS diploma or equivalent, and strong leadership and MS Office skills.

Qualifications

• High school diploma or associate degree.
• Minimum 3 years of experience within the petroleum inspection, testing, laboratory, or related ATIC industry.
• Ability to lead safety initiatives and maintain compliance with company, client, and regulatory requirements.
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
• Strong communication, organizational, problem-solving, and decision-making skills.
• Must be willing to travel approximately 25% of the time, including periodic overnight travel to support branch operations, customer meetings, audits, training, and business development activities.
• Valid driver's license and satisfactory driving record required
• Ability to work in both office and field environments, safely access petrochemical / industrial facilities and marine vessels, and occasionally lift up to 25 pounds

Responsibilities

• Ensure all operations are conducted in accordance with company policies, quality standards, ethical practices, and strategic business objectives
• Lead and manage daily field operations to ensure safe, efficient, and high-quality service delivery
• Oversee the planning, coordination, and execution of operational activities in accordance with client requirements, contractual obligations, and company procedures
• Ensure adequate personnel, equipment, and resources are available to meet operational demands and service commitments
• Lead safety meetings, audits, risk assessments, and incident investigations, and corrective action initiatives
• Develop, and evaluate inspectors and supervisors, while fostering accountability, teamwork, and continuous improvement
• Serve as the primary liaison between field personnel, clients, and management, ensuring effective communication and timely resolution of operational issues
• Build and maintain strong client relationships, deliver exceptional customer service, and support business development initiatives to drive growth

Skills

Leadership

Communication

Problem-solving

Decision-making

Microsoft Office

Education

High school diploma or associate degree

Bachelor's degree in related field

Tools

Microsoft Office Suite

Job description

Operations Manager - Intertek Caleb Brett, Carteret, NJ - In Office and Client Sites

Intertek, a leading provider of quality and safety solutions to many of the world’s top-recognized brands and companies, is actively seeking an experienced Operations Manager to join our Caleb Brett NY Harbor team in Carteret, NJ. This is a fantastic opportunity to grow a versatile career in the Testing, Inspection, and Certification (TIC) industry with a global and award-winning leader in the ATIC industry.

Intertek Caleb Brett provides specialized Cargo inspection and analytical assessment services to the oil and gas, chemical and other commodities markets. With a global network of laboratories, 24/7 availability, and more than 130 years of exceptional customer service, our customers receive independent inspection and testing with industry-leading customer service.

Intertek Caleb Brett is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world.

We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide.

Our Purpose: Bringing quality, safety, and sustainability to life.

Operations Manager – Onsite

What are we looking for?

The Operations Manager is responsible for leading and optimizing inspection, and field activities to ensure safe, efficient, and profitable service delivery. This role drives operational excellence by delivering exceptional customer service, building strong client relationships, and supporting the company's financial and growth objectives. This position will travel at least 25% of the time.

Salary & Benefits Information

The salary range for this position is $140,000.000 to $153,878.00, annually. Individual compensation packages are determined based on a variety of factors unique to each candidate including skill set, experience, qualifications, and other job-related factors.

In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.

What you’ll do:

• Ensure all operations are conducted in accordance with company policies, quality standards, ethical practices, and strategic business objectives
• Lead and manage daily field operations to ensure safe, efficient, and high-quality service delivery
• Oversee the planning, coordination, and execution of operational activities in accordance with client requirements, contractual obligations, and company procedures
• Ensure adequate personnel, equipment, and resources are available to meet operational demands and service commitments
• Lead safety meetings, audits, risk assessments, and incident investigations, and corrective action initiatives
• Develop, and evaluate inspectors and supervisors, while fostering accountability, teamwork, and continuous improvement
• Serve as the primary liaison between field personnel, clients, and management, ensuring effective communication and timely resolution of operational issues
• Build and maintain strong client relationships, deliver exceptional customer service, and support business development initiatives to drive growth

Minimum Requirements & Qualifications:

• High school diploma or associate degree
• Minimum 3 years of experience within the petroleum inspection, testing, laboratory, or related ATIC industry
• Ability to lead safety initiatives and maintain compliance with company, client, and regulatory requirements
• Proficiency with Microsoft Office Suite, including Excel, Word, Outlook, and Teams
• Strong communication, organizational, problem-solving, and decision-making skills
• Must be willing to travel approximately 25% of the time, including periodic overnight travel to support branch operations, customer meetings, audits, training, and business development activities
• Valid driver's license and satisfactory driving record required
• Ability to work in both office and field environments, safely access petrochemical / industrial facilities and marine vessels, and occasionally lift up to 25 pounds

Preferred Requirements & Qualifications:

• Bachelor's degree from an accredited four-year college or university in a related field
• 2+ years of operational leadership experience within the petroleum inspection, testing, laboratory, or related ATIC industry
• Experience managing personnel, budgets, client relationships, and operational performance metrics
• Strong knowledge of petroleum inspection practices, cargo measurement, sampling, testing, and industry regulations
• Customer-focused with the ability to develop and maintain effective relationships with clients, inspectors, terminal personnel, and management
• Business development and/or account management experience a plus

Intertek: Total Quality. Assured.

Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers’ expectations, while engaging with our employees to be 10X in their performance and professional growth.

Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.

We Value Diversity

Intertek’s network of phenomenal peopleare our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email [e-mail] or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.