Operations Manager

GFL - Sewer Technologies Division; Byron Township (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

GFL - Sewer Technologies Division in the United States seeks an Operations Manager to lead and optimize branch operations, oversee safety programs and ensure regulatory compliance. The role emphasizes driving efficiency, managing personnel, and upholding high service standards.

The position requires a BA/BS or equivalent experience, plus 2–3 years in the waste industry and potentially a Commercial Driver's License. This is an on-site role with travel as needed.

Qualifications

• BA or BS Degree desired or equivalent experience.
• 2-3 years experience in waste industry desired.
• May require Commercial Driver's License

Responsibilities

• Establish priorities to meet customer service commitments.
• Direct collection and disposal services to best utilize personnel and equipment.
• Establish productivity standards and review branch operations.
• Protect and preserve all assets and ensure DOT compliance for drivers.

Skills

Proven leadership and communication

Education

Bachelor's degree or equivalent experience

Job description

• Establish and maintain high appearance standards throughout all operations.
• Practice progressive discipline with all employee performance issues.
• Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
• Conduct an annual review on each employee's job performance evaluation and approve any changes to an employee's compensation.
• Adhere to all wage and hour guidelines.

Key Responsibilities

Personnel

• Ensure fair treatment of all personnel.
• Establish and maintain high appearance standards throughout all operations.
• Practice progressive discipline with all employee performance issues.
• Ensure proper completion of paperwork for drivers including truck reports, driver logs and vehicle inspections daily.
• Conduct an annual review on each employee's job performance evaluation and approve any changes to an employee's compensation.
• Adhere to all wage and hour guidelines.

Operations

• Establish priorities to meet customer service commitments.
• Direct collection and disposal services to best utilize personnel and equipment.
• Establish and review productivity standards at each phase of the operation.
• Protect and preserve all assets.
• Ensure all drivers are DOT compliant.
• Be familiar with and ensure compliance with all DOT regulations.
• Enter appropriate product line data into Tower on a daily basis as needed.
• Assist in the completion of scheduled route audits.

Financial

• Assist in development and execution of an operation profit plan that includes:
• Revenue retention & growth
• Cost of operations
• Growth objectives
• Productivity standards
• Capital Requirements:
• Personnel needed
• Ensure Branch profit margins are met

Safety

• Promote an effective safety program that seeks to prevent accidents, avoid injuries and recognize safe employees.
• Investigate accidents and prepare necessary paperwork.
• Ensure route observations are completed on a routine basis.
• Schedule, plan, and conduct safety meetings (monthly).

Additional Responsibilities

• Recruit, interview, hire, train and discipline all product line personnel.
• Ensure all employees are dressed in the proper uniform provided by GFL Environmental.
• Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.
• Perform other duties and responsibilities as required or requested by management.

Requirements

• BA or BS Degree desired or equivalent experience.
• 2-3 years experience in waste industry desired.
• Must be able to meet relevant criteria for safety sensitive functions according to Company standards
• May require Commercial Driver's License

Knowledge, Skills And Abilities

• Proven leadership and communication skills.

Physical/Mental Demands

• Ability to stand, sit, walk, use hands and fingers, reach, stoop, kneel, crouch, talk, hear and climb.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Working Conditions

• Work in office environment 80% of the time.
• Noise level is usually moderate.
• Work in motor vehicle traffic conditions occasionally
• Some travel required.

Job ID

R38508

Job Profile

Operations Manager

Job Country

United States