Operations Manager

EōS Fitness; West Covina (CA); On-site; USD 75,000 - 75,010; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Competitive pay plus vacation, holiday, and sick pay

401(k) + company matching

Job summary

EōS Fitness is looking for an Operations Manager in West Covina, California. This crucial role involves leading the Service team and ensuring operational excellence throughout the gym. You will be responsible for enhancing the member experience, managing staff, and ensuring compliance with health and safety regulations.

The ideal candidate will have experience in operations management and a strong background in customer service. EōS Fitness prides itself on fostering an energetic and collaborative team environment.

Qualifications

• 2-3 years of operations management experience.
• 3-4 years of customer service experience.
• Prior experience in the fitness industry is a plus.

Responsibilities

• Lead, coach, and train the Service team.
• Ensure high-quality customer service and address member concerns.
• Supervise maintenance and cleanliness of the facility.

Skills

Strong communication skills

Customer service experience

Detail orientation

Relationship building

Job description

EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Our Core Purpose is to create loyal, lifelong fans and exercise practitioners, guided by Core Values: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Operations Manager, reporting to the District Operations Manager, is responsible for overseeing the Service team and ensuring operational excellence throughout the gym. The role involves greeting and directing members, guests, and team members, representing our commitment to exceptional service, monitoring and tracking revenue goals, managing retail and member fee compliance, inspecting and reporting on gym functionality and cleanliness, and partnering with sales, fitness, facilities, and marketing teams to improve overall gym performance and uphold brand standards. Flexibility and adaptability to evolving gym needs is essential.

Position Purpose

Lead, coach, and train the Service team to create a fun atmosphere, be great hosts, and serve as the hub for information for our members, guests, and staff.

Responsibilities

• Passionate about creating an elevated member experience through a friendly and approachable manner, actively listening to their needs and concerns, and providing clear and helpful responses.
• Hiring, training, scheduling, and supervising staff members, including kids club, front desk, and janitorial staff.
• Effectively communicate goals, expectations, and procedures to staff members, ensuring everyone understands their roles and responsibilities.
• Provide constructive feedback to staff members on their performance, using clear and specific language to highlight areas of strength and areas for improvement.
• Ensure high-quality customer service by addressing member concerns or complaints, managing membership inquiries, and resolving issues promptly.
• Ensure compliance with health and safety regulations, maintain proper certifications, and implement safety protocols.
• Supervise the maintenance and cleanliness of the facility, including equipment, locker rooms, and common areas.
• Partner with Sales, Fitness, Facilities, and Marketing teams to improve overall gym performance and uphold brand standards.
• Monitor and order inventory such as fitness equipment, cleaning supplies, and retail products.
• In the event of emergencies or unexpected disruptions, communicate calmly and clearly with staff and members, providing necessary instructions and updates to ensure their safety and well-being.

Qualifications

• 2-3 years of operations management experience.
• Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors.
• 3-4 years of customer service experience.
• Prior experience or strong interest in the fitness industry is a plus.
• Excellent relationship building and influencing skills with people at all levels and in all functions.
• Strong detail orientation; systematic and thorough approach to problem solving; good time management, organizational, and record‑keeping skills.
• Someone who embraces our Core Values.

Requirements

• Must successfully pass a background check.
• CPR certification required within 30 days of hire.
• Must be intimately knowledgeable and up to date on all current company policies and SOPs to ensure adherence to such policies and standard operating procedures.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to access and operate company computer systems in order to prepare documents, enter data, and read reports from database or email system.
• Ability to bend routinely and repetitively to lift more than 40 lbs.

$75,000 - $75,010 USD

Benefits and Perks

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and one family member.
• Discounted personal training and merchandise – including supplements.
• Employee referral program.
• Daily pay offered – access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.*
• Group health, dental, vision, supplemental life, and employee assistance program are offered!*
• 401(k) + company matching!*
• Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full‑time vs. part‑time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.