Operations Manager

Dexterra Group; Boise (ID); On-site; USD 80,000 - 110,000; Full time

Job summary

Dexterra Group is seeking an Operations Manager based in Boise, Idaho. The successful candidate will oversee operations at a large workforce accommodations facility, focusing on client satisfaction and operational excellence. Responsibilities include managing daily operations, financial oversight, and leading a high-performing team. Ideal candidates should have over 10 years of hospitality management experience and strong financial skills. This role requires a commitment to safety and quality service. Join us in creating a remarkable guest experience.

Qualifications

• 10+ years of progressive hospitality or accommodations management experience.
• Experience in large-scale hotels, resorts, or comparable environments.
• Comfortable in fast-growth, high-complexity environments.

Responsibilities

• Provide overall leadership and accountability for daily site operations.
• Ensure maximum client and guest satisfaction through high-quality hospitality services.
• Deliver financial oversight, including revenue forecasting.

Skills

Hospitality management experience

Financial acumen

Proficiency with Microsoft Office

Leadership skills

Customer service

Education

Post-secondary education in business or hospitality

Job description

Operations Manager

Based at a world‑class Dexterra workforce accommodations facility, the Operations Manager is accountable for the overall operations, direction, and success of a rapidly growing workforce accommodations construction operation. The facility will launch at approximately 500 rooms and is expected to scale up to 2,000 rooms.

Role

This role carries full site accountability and requires a senior leader with demonstrated experience managing large, complex hospitality or accommodation environments. The Site Manager provides strategic leadership and hands‑on project management across key service lines, including:

• Facilities maintenance
• Dining and food services
• Cleaning and housekeeping
• Laundry services

The successful candidate will build, lead, and inspire a high‑performing, service‑driven team, ensuring operational excellence while maintaining a strong focus on safety, guest experience, and client satisfaction. This is a safety‑sensitive position and requires drug, alcohol, and fit‑to‑work testing as a condition of employment.

Key Responsibilities

• Provide overall leadership and accountability for daily site operations and long‑term performance
• Ensure maximum client and guest satisfaction through consistent, high‑quality hospitality services
• Uphold and enforce Dexterra standards related to food quality, service consistency, cleanliness, and Health & Safety programs
• Lead and support hiring initiatives, onboarding, and performance management in collaboration with Human Resources
• Deliver financial oversight, including revenue forecasting, budget development, and cost control
• Develop and manage staffing plans and schedules aligned with client forecasts and operational demand
• Ensure profitability and financial discipline through strict adherence to approved budgets
• Provide clear direction and delegation to support smooth daily operations across all departments
• Act as the primary point of accountability for the client relationship and operational outcomes

Qualifications

We are looking for a senior‑level operational leader with a strong sense of ownership, accountability, and service excellence. The ideal candidate brings:

• 10+ years of progressive hospitality or accommodations management experience, ideally in large‑scale hotels, resorts, workforce accommodations, or comparable environments
• Held senior operational leadership roles with accountability for multiple service streams
• Post‑secondary education in business, hospitality, or a related discipline
• Strong financial acumen, including budgeting, forecasting, and revenue analysis
• Highly proficient with Microsoft Office and experienced with hospitality or facilities management systems
• High degree of ownership, empathy, customer service, and responsiveness to guest and client needs
• Comfortable operating in fast‑growth, high‑complexity environments and leading teams through scale‑up

Equal Employment Opportunity

Dexterra Group is an equal‑opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Disability‑related accommodations during the hiring selection process are available upon request.