Operations Manager

Residence Inn Providence Lincoln; Beaverton (OR); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO accrual

Wages advance 50% pre-disp

Hotel discounts worldwide

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) with match

Holiday premium pay

Health Savings Account

Employee Assistance Program

Dependent Care FSA

Job summary

Brandt Hospitality is seeking an Operations Manager to drive day-to-day leadership of a hotel, maximize financial returns, and develop a top-performing team. This swing position requires working evenings, weekends, and holidays, with prior hotel experience essential.

Responsibilities include leading housekeeping, maintenance, sales and front desk, ensuring profitability, and mentoring staff to deliver an exceptional guest experience consistent with brand standards.

Qualifications

• Associate’s degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required.
• Two to four years’ experience in hospitality industry required. Previous supervisory experience required.
• Possess advanced knowledge of hospitality industry and business management fields.
• Must be able to lead and be a role model for all team members.

Responsibilities

• Drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates.
• Lead operations of housekeeping, maintenance, sales, and front desk to maximize financial performance and guest satisfaction while upholding brand standards.
• Ensure designated departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility to reporting managers and supervisors; supervise department activities.
• Provide training for each position, including safety training and SOPs.
• Conduct regular department meetings.
• Assist with HR functions: turnover, motivation, development and retention.

Skills

Leadership

People development

Budgeting

Operations management

Customer service

Strategic planning

Education

Associate degree in Hotel/Restaurant Management or related field

Job description

As Operations Manager, you will be responsible for assisting in the day-to-day leadership and direction of the hotel by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of the hotel and brand in the local community. If you are a go-getter with the natural ability to lead both people and processes, THIS IS A SWING POSITION GOING INTO EVENING HOURS - WORKING WEEKENDS/HOLIDAYS! You MUST have hotel experience to be considered.

RESPONSIBILITIES

• Drive Brandt Hospitality culture personifying it in daily interactions with both guests and associates.
• May lead the operations of housekeeping, maintenance, sales, and front desk departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the Brandt Hospitality culture.
• Ensure designated departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility to reporting managers and supervisors and supervise work activities of their departments.
• Ensure direct report team members receive proper training for each position, including safety training and standard operating procedures.
• Conduct regular department meetings.
• Assist with human resources functions of reporting departments by controlling turnover, motivating employees, focusing on employee development and retention.
• Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance and recognize good performance.
• Assist with the sourcing, interviewing, onboarding, culture training and ongoing development of each department, with a focus on team member satisfaction, productivity, and guest satisfaction.
• Respond to guest requests and complaints timely, efficiently, appropriately and in an approachable manner.
• Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• May participate in the sales efforts and processes at the hotel, when required; Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, community leaders, government officials, travel industry representatives, suppliers, competitors and other members of the local community.
• Assist the General Manager with budget, forecasting, and P&L critique, as necessary.

QUALIFICATIONS

• Associate’s Degree in Hotel/Restaurant Management, Business Administration, or Management or similar degree required; or equivalent combination of education and experience.
• Two to four years’ experience in hospitality industry required. Previous supervisory experience required. Previous hotel ‘brand’ experience preferred.
• Possess advanced knowledge of hospitality industry and business management fields.
• Must be able to lead and be a role model for all team members.
• Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
• Able to assess/evaluate team member performance in a fair and consistent manner.
• Able to make decisions with only general policies and procedures available for guidance.
• Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.
• Able to work in a fast-paced environment.
• Able to prioritize, organize, and manage multiple tasks

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options - Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA