General Manager

Brandt Holdings Co; Appleton (WI); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

PTO with immediate accrual

Health Insurance

401(k) with immediate match

Hotel Discounts Worldwide

Job summary

Brandt Holdings Co in Appleton, Wisconsin, is seeking a General Manager responsible for overseeing hotel operations, driving guest satisfaction, and ensuring compliance with brand standards. You will lead multiple departments to maximize financial performance and foster a positive working environment.

The ideal candidate has strong hospitality industry knowledge, leadership skills, and the ability to manage human resources effectively. A competitive salary and comprehensive benefits package are offered.

Qualifications

• Proficient in English; other languages beneficial.
• Able to work independently and as part of a team.
• Able to assess/evaluate team member performance fairly.

Responsibilities

• Oversee service quality and financial measurements.
• Lead operations across all hotel departments.
• Manage human resources functions and staff training.

Skills

Hospitality industry knowledge

Leadership

Budget development and analysis

Proficient in MS Office

Sales process knowledge

Revenue management

Communication skills

Education

Relevant degree in hospitality management or business

Job description

As General Manager, you will be responsible for driving the training, culture, guest satisfaction targets, brand standards execution, overall environment and financial profitability of the hotel. You will also lead, support, and clearly communicate goals and expectations that embody the Brandt culture.

RESPONSIBILITIES

• Oversee the service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements.
• Proactively lead the operations of housekeeping, front desk, food & beverage, sales, and engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the culture.
• Ensure all departments are profitable and maintain strong working relationships.
• Delegate authority and assign responsibility to all employees, supervise work activities of all employees.
• Ensure staff received proper training for each position, including safety training and standard operating procedures.
• Manage human resources functions of the hotel by controlling turnover, motivating employees, focusing on employee development and retention.
• Protect the assets of the hotel by enforcing and maintaining preventative maintenance program.
• Respond to guest requests and complaints timely, efficiently, appropriately and in a friendly manner.
• Responsible for hotel Brand satisfaction scores cumulatively and each department.
• Comply with all brand initiatives and standards.
• Allocate funds, authorize expenditures and assists Management Company in budget planning.
• Produce required monthly financial reports and know at all times where the hotel stands against budget.
• Assist in creating and ensuring a realistic and attainable strategic business plan that defines operational goals and profitability objectives.
• Responsible for all hotel inventories and par levels. Approve all purchase orders.
• Participate in the sales efforts and processes at the hotel by daily interaction with Sales Manager.
• Conduct regular staff and employee meetings.
• Facilitate open employee communication to discern grievances and respond to grievances in appropriate manner including readdressing those meriting correction.
• Coordinate capital improvement projects to maintain, upgrade quality standards and property image, and to protect the asset from neglect, damage or deterioration.

QUALIFICATIONS

• Possess knowledge of hospitality industry and business management fields.
• Speak, read, write, and comprehend the English language, proficiently. Ability to speak other languages in a multicultural work environment can be extremely helpful in facilitating good communication among all hotel team members.
• Able to work independently with minimal supervision and desire to participate as part of a team.
• Possess proficient computer skills including proficient knowledge of MS Office products, knowledge of brand operating systems preferred.
• Knowledge of sales process, client base, and general market knowledge.
• Knowledge of revenue management and successfully forecast business on both short-term and long-term basis.
• Develop and maintain rapport with key community contacts to ensure a visible presence in the community.
• Lead and be a role model for all team members.
• Basic to advanced knowledge of budget development and analysis and monthly financial analysis.
• Able to assess/evaluate team member performance in a fair and consistent manner.
• Able to make decisions with only general policies and procedures available for guidance.
• Able to study, analyze and interpret complex activities and/or information in order to improve new practices or develop new approaches.

BENEFITS

• PTO with immediate accrual
• Access 50% of your wages prior to payday
• Discount program for car rentals, travel, entertainment, etc.
• Hotel Discounts Worldwide
• Health Insurance
• Dental Insurance
• Vision Insurance
• Basic Life/AD&D and Supplemental Life Insurance
• Voluntary Options – Critical Illness/Accident/Hospital Indemnity/Short Term Disability/Legal
• Employer Sponsored Long-Term Disability Coverage
• 401(k) with immediate match
• Double Time for Holidays Worked
• Health Savings Account
• Employee Assistance Program (EAP)
• Dependent Care FSA