OPERATIONS MANAGER

Europcar; Austin (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Europcar Mobility Group is seeking an Operations Manager in Austin to oversee daily rental operations and deliver a seamless customer experience from arrival to departure. You will lead a team, ensure fleet readiness, monitor performance, and make real-time decisions that affect revenue and service levels.

The role focuses on forecasting staffing and fleet needs, optimizing workflows, and driving accountability.

Qualifications

• High school diploma or GED required; college degree preferred.
• Strong analytical, problem-solving, and organizational skills.
• Advanced proficiency in Microsoft Excel for data analysis and reporting.
• Strong communication and leadership skills.
• Experience with real-time monitoring tools and operational systems.
• Proven ability to lead and coach a performance-driven sales team.

Responsibilities

• Oversee daily rental operations to ensure a seamless customer experience from arrival to departure.
• Lead a team, monitor fleet readiness, and manage performance metrics.
• Forecast staffing and fleet needs using historical data and market trends.
• Monitor workflows and eliminate bottlenecks across departments.
• Make real-time decisions balancing customer satisfaction and profitability.
• Recruit, interview, and hire team members.
• Develop cross-training programs to strengthen team flexibility.
• Foster a culture of accountability, collaboration, and continuous improvement.
• Maintain a clean, well-managed, diverse fleet including specialty vehicles.
• Lead and coach a sales-driven team to meet revenue goals.

Skills

Analytical skills

Problem solving

Organizational skills

Excel proficiency

Communication

Leadership

Real-time monitoring

Operational systems

Sales leadership

Education

High school diploma or GED

College degree preferred

Tools

Real-time monitoring tools

Operations software

Job description

The engine behind every smooth operation.

We are looking for a driven Operations Manager who thrives in a high-volume, fast-paced setting and takes pride in running a tight operation. The right person will anticipate challenges, lead with confidence, and make smart, real-time decisions that protect both customer satisfaction and profitability.

As the Operations Manager, you will oversee daily rental operations to ensure a seamless customer experience from arrival to departure. You will lead a team, manage fleet readiness, monitor performance, and make informed decisions that directly impact revenue and service levels.

Operational Leadership

Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service

Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles

Forecast staffing and fleet needs using historical data and market trends

Monitor workflows and eliminate operational bottlenecks

Anticipate unexpected demand and implement plans to maintain smooth performance

Identify and resolve slowdowns across departments

Lead, coach, and develop a sales-driven team to meet revenue and performance goals

Monitor productivity and follow up consistently on team performance

Participate in recruiting, interviewing, and hiring team members

Develop and enhance cross-training programs to strengthen team flexibility

Foster a culture of accountability, collaboration, and continuous improvement

Performance & Reporting

Monitor KPIs and adjust operational strategies to drive results

Generate and present detailed performance reports using advanced Excel

Make real-time decisions that balance customer satisfaction with company profitability

Process Improvement

Use operational data to improve workflows and staffing strategies

Simplify processes to increase efficiency and reduce delays

Encourage team members to contribute ideas that improve overall performance

Operational Leadership

Oversee and streamline the rental process to minimize wait times and deliver fast, friendly, efficient service

Maintain a clean, well-managed, and diverse fleet that aligns with customer demand, including specialty vehicles

Forecast staffing and fleet needs using historical data and market trends

Monitor workflows and eliminate operational bottlenecks

Anticipate unexpected demand and implement plans to maintain smooth performance

Identify and resolve slowdowns across departments

Lead, coach, and develop a sales-driven team to meet revenue and performance goals

Monitor productivity and follow up consistently on team performance

Participate in recruiting, interviewing, and hiring team members

Develop and enhance cross-training programs to strengthen team flexibility

Foster a culture of accountability, collaboration, and continuous improvement

Performance & Reporting

Monitor KPIs and adjust operational strategies to drive results

Generate and present detailed performance reports using advanced Excel

Make real-time decisions that balance customer satisfaction with company profitability

Process Improvement

Use operational data to improve workflows and staffing strategies

Simplify processes to increase efficiency and reduce delays

Encourage team members to contribute ideas that improve overall performance

Experience & Qualifications

High school diploma or GED required; college degree preferred

Strong analytical, problem-solving, and organizational skills

Advanced proficiency in Microsoft Excel for data analysis and reporting

Strong communication and leadership skills

Experience with real-time monitoring tools and operational systems

Proven ability to lead and coach a performance-driven sales team

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All employment decisions, including hiring, promotion, discipline, and discharge, will be based on merit, competence, performance, and business needs.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. “We help to change the way you move” is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers’ satisfaction is at the heart of the Group’s ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

Europcar is a leading vehicle rental company in over 140 countries, dedicated to providing reliable, flexible, and sustainable mobility solutions for businesses and individuals.

Travel Arrangements Administrative and Support Services

13 ter Boulevard Berthier, Paris, 75017, FR