Customer Service Agent - $20.74

europcar; Seattle (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k retirement plan

Paid holidays

Accrued vacation program

Leave benefits (sick, medical, family,

Commuter benefits

Employee discounts on car rentals

Basic life insurance

Job summary

Europcar Mobility Group in Seattle, WA is seeking customer-focused team members to support customers, manage details with accuracy, and keep operations running smoothly. You will assist customers, inspect vehicles, process returns, and ensure proper documentation at a fast-paced, friendly service desk.

Benefits include comprehensive medical, dental, and vision insurance, a 401k plan, paid holidays, vacation accrual, and various leave options.

Qualifications

• Current Driver's License required.
• Providing consistent, friendly service at every touchpoint.
• Positive, approachable demeanor with strong customer-service instincts.
• Attention to detail and comfort with paperwork and accuracy.
• Ability to stay organized in a high-traffic environment.
• Strong communication skills and a team-oriented mindset.

Responsibilities

• Support the Ready Line: Keep the ready line clean, organized, and presentable.
• Inspect vehicles for quality standards and report any that require servicing immediately.
• Ensure each vehicle includes a correct and complete checkout slip.
• Help customers locate their reserved vehicle and assist with luggage when required.
• Process Vehicle Returns: Welcome customers back with a friendly, professional attitude.
• Inspect returned vehicles, document mileage/fuel levels, and identify any damage.
• Secure keys, remove personal items, and complete paperwork to report issues.
• Review final rental charges with customers and answer questions clearly.
• Monitor the Exit Booth: Verify rental agreements and ensure all information is complete and accurate.
• Scan and organize documents for smooth processing.
• Obtain customer signatures and maintain a clean, professional booth environment.
• Offer helpful information, wish customers a safe trip, and close out the interaction with excellence.

Skills

Customer service

Attention to detail

Organization

Communication skills

Teamwork

Positive attitude

Job description

We're seeking customer-focused team members who enjoy being helpful, staying organized, and contributing to a smooth operation. This role involves supporting customers, managing details with accuracy, and working as part of a team to keep things running efficiently. If you enjoy a fast-moving environment and take pride in delivering friendly, reliable service, this could be a great fit.

You will:

• Support the Ready Line: Keep the ready line clean, organized, and presentable.
• Inspect vehicles for quality standards and report any that require servicing immediately.
• Ensure each vehicle includes a correct and complete checkout slip.
• Help customers locate their reserved vehicle and assist with luggage when required.
• Process Vehicle Returns: Welcome customers back with a friendly, professional attitude.
• Inspect returned vehicles, document mileage/fuel levels, and identify any damage.
• Secure keys, remove personal items, and complete paperwork to report issues.
• Review final rental charges with customers and answer questions clearly.
• Monitor the Exit Booth: Verify rental agreements and ensure all information is complete and accurate.
• Scan and organize documents for smooth processing.
• Obtain customer signatures and maintain a clean, professional booth environment.
• Offer helpful information, wish customers a safe trip, and close out the interaction with excellence.

What makes you a Great Fit:

• Current Driver's License - required
• Providing consistent, friendly service at every touchpoint.
• Performing additional duties as assigned to support overall operations.
• A positive, approachable demeanor with strong customer-service instincts
• Attention to detail and comfort with paperwork and accuracy
• Ability to stay organized in a high-traffic environment
• Strong communication skills and a team-oriented mindset

This role is non-exempt and pays $20.74/Hr.

Employees at this location have access to comprehensive medical, dental, and vision insurance with prescription savings, along with a 401k retirement plan. The role includes paid holidays and an accrued vacation program, and employees may also be eligible for a range of paid and unpaid leave benefits, including sick leave, medical leave, family care leave, military leave, bereavement leave, and other legally required leave, with specific accrual rates and entitlements varying based on hours worked, length of service, and work location. Additional benefits include flexible spending accounts, a health savings account where applicable, employer-paid basic life insurance, optional supplemental life insurance, pet insurance, an employee assistance program, employee discounts on car rentals, and commuter benefits. Employees are also covered by basic life insurance at no cost, with the option to purchase voluntary term life and AD&D insurance, short-term and long-term disability insurance, accident insurance, and critical illness insurance. Identity theft protection and legal benefits round out the package.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Accordingly, all members of society, irrespective of age, color, gender, sex, gender identity or expression, disability, sexual orientation, race, national origin, religion, genetic information, veteran status, marital status, citizenship status, belief, or any other protected characteristic, are encouraged to apply to join our team.

All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We are committed to complying with the Americans with Disabilities Act and all applicable state and local disability laws, and reasonable accommodations are available upon request for both candidates and employees.

Europcar Mobility Group

Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe. "We help to change the way you move" is what we stand for and brings us together.

We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than 250.000 vehicles, equipped with the latest engines including an increasing share of electric vehicles.

Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.

Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.

More info at: www.europcar-mobility-g