Operations Manager

DH Pace Company, Inc.; Atlanta (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the door and security products sector is seeking an Operations Manager to oversee commercial operations in Atlanta. The role involves managing teams, budgets, and ensuring high-quality customer service. Ideal candidates will have management experience and strong communication skills. Competitive benefits include medical insurance, paid time off, and a 401(k) plan.

Benefits

Medical, dental, and vision insurance

Paid time off

401(k) plan with employer match

Company-paid life insurance

Qualifications

• 3-5 years of management experience preferred.
• Ability to manage and develop skilled technicians.

Responsibilities

• Manage daily operations of commercial service or installation departments.
• Handle department budget and P&L responsibilities.
• Monitor manpower, workload, and employee performance.

Skills

Communication

Organization

Mechanical Aptitude

Job description

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Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years! We have 50+ US offices in 24 states with 2024 company-wide sales over $1 billion.

Our Mission & Values

Our mission is to enhance the communities we serve by improving the safety, convenience, and aesthetics of the buildings where we live, work, and play. Our core values are R.I.S.E.: Respect, Integrity, Service, and Excellence.

Position Overview

Overhead Door Company of Atlanta, a DH Pace Company, Inc., located in Peachtree Corners, GA, is seeking an Operations Manager to actively manage our Commercial Operations Department. This role involves managing the commercial installation and/or service departments performing work in the Atlanta area. Product knowledge is not required, but experience managing a service or installation team responsible for servicing or installing mechanical and/or electrical products is preferred.

Responsibilities

1. Manage daily operations of the commercial service or installation departments in the Atlanta area.
2. Handle department Budget and P&L responsibilities, controlling labor and material costs.
3. Oversee employee scheduling, dispatching, and assist with troubleshooting to ensure customer satisfaction and proper job execution.
4. Maintain high-quality customer service while managing jobs to stay below budget and ensure profitability.
5. Monitor manpower, workload, and employee performance; develop, train, and hire staff, conducting regular performance reviews.
6. Perform other duties as assigned.

Qualifications

• 3-5 years of management experience, preferably with teams servicing or installing equipment/products.
• Ability to manage and develop skilled technicians and office personnel with a focus on service quality and cost efficiency.
• Excellent communication, organization, and mechanical aptitude.
• Core work hours are Monday - Friday, with emergency/after-hours call rotation and some Saturdays.
• Valid Driver’s License required.

Benefits

• Medical, dental, and vision insurance starting day 1.
• Paid time off: 13 days in first year, 16 days in second year.
• Paid holidays and floating holidays.
• Competitive salary with annual performance reviews.
• 401(k) plan with employer match.
• Company-paid life insurance, short-term and long-term disability.
• And more benefits.

Successful completion of references, employment verification, background check, and drug screening is required prior to hire.

DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies. No phone calls or emails please.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.