Operations Management Trainee - 3:00pm - 11:30pm

Ryder Supply Chain Solutions; Springfield (MA); On-site; USD 50,000 - 62,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Job summary

Ryder Supply Chain Solutions in Massachusetts is seeking an Operations Management Trainee for the 2nd shift, 3:00pm - 11:30pm. You will support shop management and contribute to cost savings, customer retention, and metric-driven initiatives.

You will collaborate across Operations, Asset Management, Sales, Quality and Rental, coordinating with maintenance and sales staff to optimize costs, schedules, and customer satisfaction while developing leadership skills in a fast-paced environment.

Qualifications

• 1 year-plus of customer service with issue resolution experience.
• Strong PC skills including spreadsheet and word processing software.
• Basic understanding of business finance, controls and metrics.

Responsibilities

• Maintain strong customer interface and satisfaction.
• Coordinate with rental department to maximize utilization.
• Partner with Sales on customer calls for new business.
• Manage running costs and maintenance overheads.
• Coordinate with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Oversee PM scheduling, breakdowns, and vehicle status updates.

Skills

Detail oriented

Verbal & written communication

Multi-tasking

Time management

Flexibility

Mechanical skills

Interpersonal skills

Teamwork

Education

Bachelor’s Degree

Tools

Microsoft Excel

Microsoft Word

Job description

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Job Description :

Shift

2nd Shift - 3:00pm - 11:30pm

Summary

The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills , Required.
• Instills commitment to organizational goals , Required.
• Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
• Strong mechanical skills , Required.
• Effective interpersonal skills Excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
• Ability to work independently and as a member of a team, Required.

Qualifications

• Bachelor’s Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Job Category

Operations and Support

Our Culture & Commitment :

At Ryder, you're trusted to make an impact-while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information :

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc.The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/ortype.Compensation ranges for the position are below:

Pay Type :

Salaried

Minimum Pay Range:

56000

Maximum Pay Range:

56000

Benefits Information:

• For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
• Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note :

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants :

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers.

Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail]800-793-3754.

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