Operations Management Trainee

Ryder System, Inc.; United States; On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Prescription

Dental

Vision

Life insurance

Disability insurance options

Paid time off for vacation

Paid time off for illness

Paid time off for bereavement

Paid time off for family and parental

Tax-advantaged 401(k)

Job summary

Ryder System, Inc. in LaVergne, TN, is seeking an Operations Management Trainee to support shop management, cost savings, and metric-based initiatives. This fast-paced program crosses Operations, Asset Management, Sales, Quality, and Rental Management, with the goal of developing your operations and fleet maintenance background.

The path commonly progresses to an Operations Supervisor. The role offers a paid training track in the transportation industry, with a Monday–Friday schedule,

Qualifications

• Bachelor's Degree required.
• 1 year+ customer service with issue resolution experience preferred.
• Advanced PC skills: spreadsheets and word processing.
• Basic understanding of business finance, controls and metrics.

Responsibilities

• Manage customer relationships with proactive interface, issue resolution, and satisfaction.
• Coordinate with rental dept to maximize utilization without compromising leases.
• Partner with Sales on calls for new business and satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policies to optimize costs and maintenance.
• Coordinate with Maintenance, Asset Management, Sales and Marketing for customer satisfaction.
• Oversee PM scheduling, breakdowns, and technician planning for efficiency.

Skills

Detail oriented

Communication skills

Organizational skills

Multi-tasking

Self-motivation

Mechanical skills

Interpersonal skills

Team player

Independent worker

Education

Bachelor's Degree

Tools

MS Office

Job description

Job Description

Summary. The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor. Now hiring individuals that are interested in working in the transportation industry. This job is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train! This job requires a completed 4-year college degree!

Location: LaVergne, TN Schedule: Monday - Friday Hours: 6:00am to 2:30pm Salary: Paid weekly Work schedules are subject to change as the trainee progresses in the program. Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
• Partner with Sales staff on customer calls for new business and increased customer satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policy and processes are followed to optimize running costs and maintenance overhead.
• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.
• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.
• Strong verbal and written communication skills , Required.
• Instills commitment to organizational goals , Required.
• Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.
• Flexibility to operate and self-driven to excel in a fast-paced environment , Required.
• Strong mechanical skills , Required.
• Effective interpersonal skills Excellent influencing skills, Required.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.
• Ability to work independently and as a member of a team, Required.

Qualifications

• Bachelor's Degree, Required.
• 1 year or more in customer service with issues resolution experience, Preferred.
• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.
• Basic understanding of Business Finance, controls and metrics Beginner, Required.

Pay

Pay Type: Salaried Minimum Pay Range: $50,000 Maximum Pay Range: $50,000

Benefits

• Medical
• Prescription
• Dental
• Vision
• Life insurance
• Disability insurance options
• Paid time off for vacation
• Paid time off for illness
• Paid time off for bereavement
• Paid time off for family and parental leave
• Tax-advantaged 401(k) retirement savings plan

Equal Opportunity and Diversity

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note: Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

EOL: EEO is the Law Ryder Pay Transparency Policy. Philadelphia Fair Criminal Records Screening Standards Washington State Fair Chance Act

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.