Operations Management Trainee - Fleet Services

Ryder System, Inc.; Norton (VA); On-site; USD 55,000 - 67,000; Full time

Job summary

Ryder System, Inc. is seeking an Operations Management Trainee to support the shop management process, drive cost savings, improve customer retention, and push metric-based initiatives.

You will work cross-functionally across Operations, Asset Management, Sales, Quality, and Rental Management to gain a complete view of the business and fleet maintenance. The program is fast-paced and training-focused, with a clear path to an Operations Supervisor.

Qualifications

• Bachelor's Degree required.
• 1 year or more in customer service with issues resolution experience.
• Strong PC knowledge/skills including spreadsheet and word processing (advanced).
• Basic understanding of Business Finance, controls and metrics.

Responsibilities

• Customer relationship activities: proactive management, issue resolution, and satisfaction.
• Coordinate with Rental department to maximize utilization without harming lease customers.
• Partner with Sales on customer calls for new business and satisfaction.
• Manage running costs and maintenance overheads.
• Ensure policies and processes are followed to optimize costs.
• Coordinate with Maintenance, Asset Management, Sales and Marketing for customer satisfaction.
• Oversee PM scheduling, breakdowns and vehicle status updates; manage technician planning.

Skills

Detail oriented

Verbal & written communication

Team collaboration

Multitasking

Mechanical skills

Customer service

Issue resolution

Education

Bachelor's Degree

Tools

Spreadsheet

Word processing

Business Finance

Job description

Job Description Summary

Job Seekers can review the Job Applicant Privacy Policy by clicking here. The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor. Now hiring individuals that are interested in working in the transportation industry. This job is an opportunity to learn how to manage a heavy-duty truck repair shop while being paid to train! This job requires a completed 4-year college degree!

Job Details

Location: Morton MA

Schedule: Monday - Friday

Hours: 1:00pm to 9:30pm

Salary: Paid weekly

Work schedules are subject to change as the trainee progresses in the program. Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.

Benefits

Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Essential Functions

• Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.


• Coordinate with the rental department to ensure maximum utilization without compromising lease customers.


• Partner with Sales staff on customer calls for new business and increased customer satisfaction.


• Manage running costs and maintenance overheads.


• Ensure policy and processes are followed to optimize running costs and maintenance overhead.


• Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.


• Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates while overseeing Technician work planning for efficiency, training, and flexibility.

Additional Responsibilities

• Relocation within the business unit at the conclusion of the training program is required.


• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices, Required.


• Strong verbal and written communication skills , Required.


• Instills commitment to organizational goals , Required.


• Capable of multi-tasking, highly organized, with excellent time management skills Able to prioritize work, Required.


• Flexibility to operate and self-driven to excel in a fast-paced environment , Required.


• Strong mechanical skills , Required.


• Effective interpersonal skills Excellent influencing skills, Required.


• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). , Required.


• Ability to work independently and as a member of a team, Required.

Qualifications

• Bachelor's Degree, Required.


• 1 year or more in customer service with issues resolution experience, Preferred.


• Strong PC knowledge/skills to include spreadsheet and word processing software packages Advanced, Required.


• Basic understanding of BusinessFinance, controls and metrics Beginner, Required.

#LI-RL #INDexempt #FB

Job Category: Operations and Support

Our Culture & Commitment

At Ryder, you’re trusted to make an impact—while enjoying room to grow and having a voice that’s heard. Our culture is built on respect, collaboration, and shared pride in doing great work rooted in innovation and safety. Your Voice. Your Success. The Future We Build Together.

Compensation Information

The compensation offered to a candidate may be influenced by a variety of factors, including the candidate’s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.

• Pay Type: Salaried


• Minimum Pay Range: $61K


• Maximum Pay Range: $61K

Benefits Information

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.

Equal Opportunity Employer

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Important Note

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants

Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers. Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at [e-mail] or 800-793-3754.

Current Employees

Current Employees: If you are a current employee at Ryder, please click here to log in to Workday to apply using the internal application process.

Company Overview

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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