Operations & Maintenance SME

VT Group (VTG); McLean (VA); On-site; USD 200,000 - 210,000; Full time

Job summary

VT Group (VTG) in McLean, VA seeks an Operations & Maintenance SME to develop comprehensive O&M manuals and reference materials for complex systems. The role emphasizes learning system functionality, documenting procedures, and collaborating with engineers, vendors, and operators to ensure accurate, usable documentation.

The position requires an active TS/SCI with Polygraph clearance and willingness to travel CONUS/OCONUS.

Qualifications

• Active TS/SCI with Polygraph clearance.
• Experience developing technical documentation for complex systems.
• Ability to learn specialized systems through training and observation.
• Strong writing skills translating technical information into user-friendly docs.
• Experience coordinating with engineers, vendors, and technicians.
• Excellent organizational skills and attention to detail.
• Willingness to travel CONUS and OCONUS.

Responsibilities

• Attend training and vendor briefings to gain in-depth system knowledge.
• Observe system operations and maintenance workflows to understand functionality.
• Collaborate with engineers and operators to gather technical data.
• Develop O&M manuals, SOPs, and technical documentation.
• Document functionality, procedures, maintenance, troubleshooting, and safety.
• Ensure documentation is clear, structured, and accessible for users.
• Translate complex concepts into clear operational guidance.
• Create step-by-step procedures, diagrams, and references.
• Maintain version control as systems evolve.
• Work with vendors and government personnel to validate data.
• Participate in technical discussions to reflect system capabilities.
• Incorporate vendor docs and training into government documentation.
• Attend demonstrations and maintenance activities to capture procedures.
• Support development of workflows and maintenance processes.
• Provide updates based on user feedback.

Skills

Technical writing

Documentation

Stakeholder collaboration

Travel readiness

Job description

Overview

The Operations & Maintenance (O&M) SME supports the Customer by developing comprehensive operational and maintenance documentation for specialized technical systems. Rather than performing routine maintenance, this role focuses on learning system functionality, operational workflows, and maintenance requirements through training, observation, and collaboration with technical personnel and vendors. The SME translates this knowledge into clear, structured operations and maintenance manuals, procedures, and reference materials that enable other personnel to effectively operate and maintain the systems. The position may require CONUS and OCONUS travel to observe system operations, attend training, and coordinate with system vendors and operational teams.

What will you do?

• Attend formal training, vendor-led instruction, and technical briefings to develop in-depth knowledge of assigned technical systems.
• Observe system operations, maintenance activities, and workflows to fully understand system functionality and sustainment requirements.
• Collaborate with engineers, technicians, and operators to gather technical information and operational best practices.
• Develop Operations and Maintenance (O&M) manuals, standard operating procedures (SOPs), and technical documentation for systems.
• Document system functionality, operational procedures, maintenance requirements, troubleshooting steps, and safety considerations.
• Ensure documentation is clear, structured, and accessible for operational users and maintenance personnel.
• Translate complex technical concepts and processes into clear operational guidance.
• Develop step-by-step procedures, diagrams, and reference materials to support system operation and sustainment.
• Maintain version control and update documentation as systems evolve or procedures change.
• Work with system vendors, engineers, and stakeholders to gather technical data and validate documentation accuracy.
• Participate in technical discussions to ensure manuals accurately reflect system capabilities, maintenance requirements, and operational procedures.
• Incorporate vendor documentation, training materials, and technical guidance into standardized government documentation.
• Attend system demonstrations, operational tests, and maintenance activities to capture procedures and lessons learned.
• Support the development of operational workflows and maintenance processes for documentation purposes.
• Provide clarification and updates to documentation based on user feedback and operational experience.
• Conduct CONUS and OCONUS travel as required to attend training, observe system operations, gather technical information, and coordinate with vendors and government personnel.

Do you have what it takes?

• Must have an active TS/SCI with Polygraph clearance.
• Experience developing technical documentation, operations manuals, or standard operating procedures for complex systems.
• Ability to quickly learn and understand specialized technical systems through training and hands-on observation.
• Strong technical writing skills with the ability to translate complex technical information into clear, user-friendly documentation.
• Experience coordinating with engineers, vendors, and technical personnel to gather and validate technical information.
• Strong organizational skills and attention to detail.
• Willingness and ability to travel CONUS and OCONUS as required.

VTG’s estimated starting pay range is $200,000-$210,000 annually, which is a general guideline for the geographic location. When extending an offer, VTG also considers work experience, education, skill level, market considerations and may possibly include contractual requirements which may cause an offer to fall outside of this range.