Operations/Maintenance Associate

Citynet; Sacramento (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Operations/Maintenance Associate to support emergency bridge housing programs. This role involves maintaining a safe environment for guests, providing customer service, and assisting with facilities maintenance. The ideal candidate will possess strong problem-solving abilities, empathy, and excellent communication skills to effectively support individuals experiencing homelessness. Join a dedicated team committed to breaking the cycle of homelessness through innovative solutions and compassionate care. If you are passionate about making a difference and thrive in dynamic environments, this opportunity is perfect for you.

Benefits

Health insurance

Paid time off

401k with employer matching

Vision insurance

Life insurance

Referral program

Parental leave

Employee assistance program

Wellness Reimbursement Program

Company vehicles

Qualifications

• Flexible personality with high empathy for individuals facing homelessness.
• Ability to perform crisis intervention and conflict de-escalation.

Responsibilities

• Provide program support and assist with facilities maintenance.
• Conduct rounds and property condition inventory checklists.

Skills

Problem-solving

Empathy

Verbal de-escalation

Crisis intervention

Communication skills

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Suite

Basic computer proficiency

Job description

Position: Operations/Maintenance Associate

Location: Sacramento, CA

Remote Status: On-Site

Job Id: 660

# of Openings: 2

Position Overview: The Emergency Bridge Housing Operations Associate will provide program support and assist with facilities maintenance at the scattered site emergency bridge housing properties in Sacramento. They will assist the Supervisor in maintaining a positive, professional, and safe environment at the sites, protecting against external and internal disruptions. Our Operations Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for Bridge Housing guests including conducting rounds and property condition inventory checklists, observing, and reporting any facilities/maintenance needs, providing basic maintenance such as changing lightbulbs, replacing batteries in smoke alarms and carbon monoxide detectors, coordinating check-in, conducting guest property checks, and providing light cleaning and conflict resolution. They will also be responsible for communicating policies and procedures to internal and external constituents. This role will be part of our Engagement Associates team. City Net’s programs follow Housing First and Harm Reduction service models.

Place of Work: Reports daily to the assigned local office to be dispatched to fieldwork at emergency bridge housing sites throughout the assigned region.

Expected Hours & Schedules: This position works 5 days per week, 8 hours each shift for a total of 40 hours per workweek. 8:00 am - 4:30 pm Monday-Friday.

Organizational Overview: City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

Requirements:

• Flexible and dynamic personality
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
• Excellent professional boundaries
• Excellent attention to detail and ability to communicate facilities/maintenance needs clearly and quickly
• Respectful and effective verbal and written communication skills
• Ability to perform crisis intervention and conflict de-escalation as needed
• Understanding of the importance of quality and timely data collection and reporting
• Understanding of or eagerness to learn about the nonprofit, volunteer, and social services sectors
• Strong interpersonal, planning, and organization skills
• Basic computer proficiency including word processing and database management
• Ability to pass background checks and random drug screenings successfully upon hire and throughout employment
• Must be authorized to work in the United States for any employer

Nice To Have:

• Property management, facilities/maintenance, customer service experience
• Experience interacting with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking strongly preferred
• Professional experience with Microsoft Suite

Physical and Mental Demands:

• Must be able to remain in a stationary position at least 1/3 of the time
• Must be able to traverse rough outdoor terrain at least 2/3 of the time
• Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
• Must be able to inspect paper and electronic documents and accurately communicate their contents and connotations to various audiences
• Must be able to detect and recognize approaching visitors and recognize clients, community partners, and staff
• Must be able to complete assigned tasks without direct supervision
• Must be able to exercise independent judgment and make decisions within their position’s scope of authority
• Must be able to perform under stress and/or in emergencies
• Must be able to work effectively and efficiently in high stress and conflict situations.
• Must be able to simultaneously address multiple complex problems.
• Must be able to work and sustain attention with distractions and/or interruptions.
• Must be able to maintain regular attendance and be punctual
• Must be able to perform in situations requiring speed, deadlines, or productivity quotas
• Will be required to drive a company vehicle
• Must be able to move furniture, equipment, and materials weighing up to 50 pounds

Benefits: We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

• Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
• Paid time off
• Retirement plan (401k with employer matching contributions)
• Vision insurance
• Life insurance (Employer paid group term life and voluntary life)
• Referral program
• Parental leave
• Employee assistance program
• Wellness Reimbursement Program
• Company Vehicles, iPhones, Laptops, and Tablets
• Career Pathing, Raises, Recognition & Rewards
• Early Earned Wage Access
• Credit Union Preferred Partnership

Diversity, Equity, Inclusion, and Belonging: Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds.

Questions? If you have questions about this position or our organization, please contact City Net's Recruitment Team by emailing [e-mail]. Please do not contact any of the Homeless Services Outreach Numbers listed on our website, as those phone lines need to remain open exclusively for people who are experiencing homelessness and need help. Thank you!