Operations Leader - Full Time

sephora.com; Watertown (CT); On-site; USD 35,817 - 41,328; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Wellbeing benefits

Job summary

Sephora is seeking an Operations Leader in Watertown, CT. In this role, you will drive operational excellence, manage inventory, and support client experiences.

Ideal candidates should have leadership experience, strong communication skills, and the ability to motivate teams. The position offers 30-40 hours per week, with a competitive salary ranging from $26.00 to $30.00 per hour, depending on experience.

Sephora values diversity and inclusion and is committed to equal opportunity employment.

Qualifications

• Minimum 2 years of leadership experience in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams.
• Excellent problem-solving and organizational skills.
• Effective time management and prioritization abilities.

Responsibilities

• Oversee inventory management and operational standards.
• Lead visual merchandising and promotional events.
• Partner with team to deliver exceptional service.
• Coach team members on operational processes and performance metrics.
• Promote a culture of openness and teamwork.

Skills

Leadership experience

Coaching skills

Problem-solving

Communication

Team motivation

Attention to detail

Time management

Job description

Your Role at Sephora: As an Operations Leader, you’ll be a key driver of operational excellence—ensuring the store runs efficiently and supports an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach others to perform at their best. If you’re passionate about retail operations and love developing people, this is your moment to Belong to Something Beautiful.

Responsibilities

• Lead with impact: You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation: Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience: Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop: Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork: Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards: Follow company policies and help create a safe and enjoyable shopping experience for all

Scheduling and Availability

• Must meet the required minimum number of weekly shifts/hours
• Full Time: 30-40 hours/week
• Be available during peak retail operations (nights, weekends and holidays)
• Punctuality and consistent attendance

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality
• Proven ability to lead, coach, and develop teams to achieve goals
• Strong attention to detail with excellent problem-solving and organizational skills
• Effective time management and ability to prioritize in a dynamic environment
• Excellent communication and interpersonal skills
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success
• Physically able to lift and carry up to 50 pounds as needed

Benefits and Equal Opportunity

While at Sephora, you’ll enjoy inclusion and belonging. Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; details can be found here.

Salary: $26.00 - $30.00/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience, and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.

Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions. Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.