Operations Leader - Full Time

sephora.com; Pensacola (FL); On-site; USD 30,307 - 35,128; Full time

Benefits offered by this job

Comprehensive healthcare benefits

Inclusion & Belonging initiatives

Competitive hourly pay

Job summary

Sephora is seeking an Operations Leader to ensure the store operates efficiently while delivering an exceptional client experience. In this role, you will oversee inventory management, lead the operations team, and coach team members.

The ideal candidate will have at least 2 years of leadership experience in retail or hospitality and strong problem-solving skills. Sephora offers competitive hourly pay ranging from $22.00 to $25.50/hr, depending on qualifications and experience.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Oversee inventory management, replenishment, and order fulfillment.
• Lead visual merchandising, promotional events, and store maintenance.
• Partner with the team to deliver exceptional client service.
• Guide and train team members in operational processes.
• Promote a culture of inclusivity and teamwork.

Skills

Leadership experience

Coaching and development

Attention to detail

Problem-solving skills

Time management

Communication skills

Team motivation

Job description

Your Role at Sephora

As an Operations Leader, you’ll be a key driver of operational excellence—ensuring the store runs efficiently and supports an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach others to perform at their best.

Key Responsibilities

• Lead with impact – oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met.
• Drive brand presentation – lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
• Support client experience – partner with the team to deliver exceptional service and contribute to achieving store goals.
• Coach and develop – guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives.
• Foster inclusivity and teamwork – help promote a culture of openness where everyone feels empowered.
• Uphold Sephora standards – follow company policies and help create a safe and enjoyable shopping experience for all.

Flexible Scheduling and Reliability

Minimum required weekly shifts/hours:

• Full Time: 30–40 hours/week
• Be available during peak retail operations (nights, weekends, and holidays).
• Punctuality and consistent attendance.

Qualifications/Experience

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem‑solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal‑driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Benefits

• Inclusion & Belonging – we pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.
• Meaningful Rewards – Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; details can be found here.
• Competitive hourly pay: $22.00–$25.50/hr. The actual hourly pay offered depends on various factors, including relevant qualifications and experience, and other legitimate, non‑discriminatory business factors specific to the position and/or geographic location.

Equal Opportunity Employment

Sephora is an equal‑opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category.

Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.