Operations Leader - Full Time

Sephora; Au Sable Forks (NY); On-site; USD 3,306,000 - 4,202,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora in Cheektowaga, NY, is seeking an Operations Leader to drive store efficiency, oversee inventory, replenishment, and order fulfillment while maintaining operational standards.

You will lead the operations team, coach colleagues, and partner with the team to deliver exceptional client experiences, achieve store goals, and uphold Sephora’s brand presentation.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.
• Physically able to lift and carry up to 50 pounds as needed.

Responsibilities

• Lead with impact by overseeing inventory management, replenishment, order fulfillment, and ensuring operational standards are met.
• Drive brand presentation through visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales.
• Support client experience by delivering exceptional service and contributing to store goals.
• Coach and develop team members, building a fulfilling path at Sephora while learning processes, selling behaviors, performance metrics, and company initiatives.
• Foster inclusivity and teamwork, promoting a culture of openness and empowerment.
• Uphold Sephora standards by following company policies and ensuring a safe and enjoyable shopping experience.

Skills

Leadership

Coaching

Communication

Time management

Problem solving

Organizational skills

Team motivation

Teamwork

Job description

Job ID: 292734Store Name/Number: NY-Walden Galleria (0396)Address: Walden Galleria Drive, Cheektowaga, NY 14225, United States (US)Hourly/Salaried: Hourly (Non-Exempt)Full Time/Part Time: Full TimePosition Type: RegularYour Role at Sephora: As an Operations Leader , you’ll be a key driver of operational excellence—ensuring the store runs efficiently and supports an exceptional client experience. You’ll lead the operations team, oversee inventory and merchandising, and coach others to perform at their best. If you’re passionate about retail operations and love developing people, this is your moment to Belong to Something Beautiful.Key ResponsibilitiesLead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are metDrive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive salesSupport client experience Partner with the team to deliver exceptional service and contribute to achieving store goalsCoach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiativesFoster inclusivity and teamwork Help promote a culture of openness where everyone feels empoweredUphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for allFlexible Scheduling and ReliabilityMust meet the required minimum number of weekly shifts/ hoursFull Time: 30-40 hours/weekBe available during peak retail operations (nights, weekends and holidays)Punctuality and consistent attendanceQualifications/ExperienceMinimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitalityProven ability to lead, coach, and develop teams to achieve goalsStrong attention to detail with excellent problem-solving and organizational skillsEffective time management and ability to prioritize in a dynamic environmentExcellent communication and interpersonal skillsSkilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and successPhysically able to lift and carry up to 50 pounds as neededWhile at Sephora, you’ll enjoyInclusion & Belonging We pledge to create a beauty community where everyone’s uniqueness is celebrated, respected, and honored.Meaningful Rewards Sephora offers comprehensive healthcare and wellbeing benefits based on eligibility; Details can be found Here$24.00 - $27.50/hr.. The actual hourly pay offered depends on various factors, including relevant qualifications and experience; and other legitimate, non-discriminatory business factors specific to the position and/or geographic location.Sephora is an equal opportunity employer and considers all applicants without regard to sex, pregnancy, race, color, national origin, gender (including gender identity and gender expression), age, religion, sexual orientation, military/veteran status, disability, or any other protected category. Sephora is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.Sephora will consider all qualified applicants, including those with arrest and conviction records, in a manner consistent with all applicable laws, including the Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.